Additional Information for Spyder Moving Services, LLC

According to information in BBB files, this company has a pattern of complaints alleging customer service issues, delivery issues, contract and refund issues.  Specifically, the complaints allege consumers scheduled moving services on the company's website and by telephone. Consumer complaints indicate once the move is scheduled the company gives a verbal quote and requests a $50 deposit and would not go forward with the scheduled move without a credit card on file; but that the deposit would be deducted from the final invoice. Some movers are reporting issues with hidden fees charged to their credit card.  

Customer complaints report Spyder employees present customer with a blank sheet requesting the time of arrival and departure to be entered along with their signature. Customers also report the movers are late on arrival to begin the move by 2-4 hours. Some customers further report when they ask the movers for a receipt or a copy of the invoice, movers state merchant does not give copies, customers report making pictures with telephone camera. Some customers report when the final receipt is received, the merchant had altered the invoice and changed what the customer had written and agreed to pay. 

Many customer complaints are reporting issues of damage to furniture during the move, and difficulty dealing with the business due to horrible communication, and rude behavior. Customers also report company is not properly prepared for the move, arriving in moving trucks which are too small, no supplies dollies, boxes, etc.   

On December 27, 2019, BBB contacted the company seeking their voluntary cooperation in eliminating the pattern of complaints. 

"Despite BBB's attempt to gain this business' voluntary cooperation in addressing the pattern of complaint, the company failed to respond."