ComplaintsforAuto Innovation
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Complaint Details
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Initial Complaint
11/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased my F250 from AutoInnovation with a "DPF delete" which means the emissions system that comes installed on all newer diesel trucks is no longer intact. There are numerous benefits to having this system removed but it is a federal law to keep the system intact due to pollution. These trucks that have the system removed are known as "Deleted Diesels". If you search on Autoinnovations website you will see 90% of his diesel trucks are advertised as "Deleted". ***** ****** who is titled as sales director was the salesman who sold me my 2019 F250 for the price of $69,000 along with the proguard warranty for an additional $2700. I questioned at the time of purchase if the warranty would be valid on my vehicle and he confirmed that I wouldn't have any issues with the warranty and he "sells them with every truck". Now, 3 years later when I attempted to make a claim for a replacement torque converter it was denied by the inspector for the reason that the DPF was not intact. After talking with the proguard team, they informed me that cancellation of the policy and a refund is possible based on a case by case basis but the dealer that sold the policy needs to file a cancellation form and outline the reasoning for cancellation. I've reached out to ***** numerous times in the last 2-3 weeks and have received very limited responses. I have also spoken with my lawyer and paid the sum of $840 to have an official letter sent off demanding a resolution with no response. I will link all of *****s contact information below, if you have any further questions about the story please let me know. I appreciate all of your help with this issue. ***** ******- Sales Director ************************ Cell- ************** Thank you again, -******* ********Business response
11/30/2023
We are refunding the warranty in full. Please see attached. Check will go out today to customer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.