Customer ReviewsforClub4 Fitness

I have been trying to cancel my membership since I moved this summer. I was told to go thru a process of online registration for another website. That did not work so I called again, they told me I had to call back next week. Called again and same thing- call back next week. So I call today and there was no record of the last two calls. They said they would cancel it, but I still needed to pay another month. UNBELIEVABLE.

We are very sorry to hear about your negative experience. We apologize for any frustration caused by our staff. We strive to provide a positive and welcoming environment for all members and will address your concerns with our team. Thank you for your feedback.

Horrible experience, i was calling the local ********** office to add a new card to my account . i ended up canceling the membership because the local manager was extremely rude. He would not give me the home office number, would not give me their location. and was overall arrogant and combative. Worst customer experience I have ever had. I see why they have an F rating.BTW it took about 45 minutes on hold with third party to finally get canceled.

We are very sorry to hear about your negative experience. We apologize for any frustration caused by our staff. We strive to provide a positive and welcoming environment for all members and will address your concerns with our team. Thank you for your feedback.

The location in **********, ** is VERY unprofessional. The little boy with the long hair and nose ring is extremely unprofessional. ******* is a HORRIBLE manager and just allows his employees to do anything. My routine is to go in get out. I don't really speak to anyone, but that's not good enough for some employees. They think they can just congregate at the front desk and talk about people. They don't discipline their employees and they are free to say anything they want about you. They had the nerve to cancel my membership today because I had had enough of their talking. Unbelievable. Terrible management.

We are very sorry to hear about your negative experience at our Shreveport, LA location. We strive to provide excellent customer service to all of our members, and it's clear that we fell short in your case. We take your concerns about the staff's behavior very seriously. We will investigate the specific incidents you mentioned. We understand that your membership is important to you, and we will make sure that the Regional is made aware and may reach out to you. Thank you for bringing these issues to our attention.

Filing lawsuit with FL small case claims for loss of ******* of the amenities in the gym has been down for up to a month now with inaccurate ETAs for being fixed. Contacted management about cancelling my membership because I only use the gym for the amenity due to breaking my leg earlier this year. Was rudely told that I would have two pay for another month and half of membership and they wouldn't waive anything. Was also hung up on.

Your information has been sent to the area Regional.

If I could give a zero! I would. Club fitness and their personal training department are 2 different entities which, they dont tell you that when you sign up. I wanted to try personal training for 3 months but, was unaware I was signing up for 12 months with a trainer thats no longer there. Worse part I have an ankle injury on crutches sent them several notes from my Doctor. The personal training so called Manager stated I had to be disabled for the rest of my life to get out of this crazy contract. I am still not all the way healed but, they are taking money out of my account! If I could tell everyone to please be ware of their scamming ways I would!!! I have tried to call the corporate office but, its all up to the Manager here basically! And you get nowhere talking to him! No empathy no apology or anything. His attitude is oh well! Not my problem. I just want this nightmare to be over with!!!

Your information has been shared with the Director of **. Documentation that includes duration of healing is required to keep an account frozen.

******* at this establish is now under investigation .She has one of the worse attitudes . Me and my team will continue to collect evidence of her unprofessional racist behavior . I have numerous claims of discrimination at this location about her . Of course Its all hearsay until the proof is released. And that will be released soon. Waiting for the go ahead.

I'm afraid your name and email do not pull up anyone in our records. If you would like further assistance, please contact us at ************************************

This is the WORSE customer service at this gym. Ive been trying to cancel for months and then was instructed to put my account on hold. After having a terrible 6 months, I realized that my account is off hold and they were going to charge me the annual fee so I made a huge push to cancel. Since Im canceling 29 days before the ************************************************ AN ANNUAL FEE!! HOW do you charge someone an annual fee when they are canceling? Not to mention I had to beg for someone to tell me how to cancel. It just seems sketchy!! I will never walk inside this gym after this and I discouraged all my friends from joining. Canceling SHOULD not be this difficult and come on guys be fair with your payments. And all the *** said well you signed a contract but hey you also didnt say in that contract that canceling was such a headache!! Ive been to many gyms but this one takes the cake as being the worse customer service. And just because I was canceling didnt mean I wouldnt go back but after this NEVERRRRRRR!

Your information has been shared with the Regional over this area.

Terrible customer service and will scam you out of money.

The information provided does not correspond to any of our members. Our rules, cancelation policies, and fees are 100% transparent from the start. If you would like further assistance, please reach out to your local club.

Will allow my son age 15 to purchase a membership, but not be a one time guest unless hes 18. Total BS rule to try to trap someone into more spending more money.

We would make more money off of reoccurring guests than a membership.All guests must be 18 years of age or older. Guests 12 17 years of age must be accompanied by a legal guardian. The guest must check-in at the front desk, be at least 18, and sign a medical and injury release form.Before using the facility, the guest must also tour with a CLUB4 membership representative. Membership ID is required for entry into any CLUB4 facilities. Please scan your club membership card when you enter the facility. All guests are required to pay a $15.00 guest fee, complete the guest register, and comply with all guest policies. Guests are limited to 3 visits per year. Guests are only allowed during hours in which CLUB4 is staffed. If a member brings a guest during non-staffed hours, he/she will have a $50.00 charge deducted on the date of their next draft. Minors 14 and Above: May use the facilities without supervision or being accompanied by a parent or guardian. Minors under the age of ********************************************* guardian sign the financial guarantee and the membership agreement.

My name is **** ******** and I am reaching out in regards of discrimination , fraudulent charges and no right of information and banning my membership that was done to me by Club4fitness located in ******* , ***** on 9/6/24. They charged me $80.25 out of which $50 they said was charged due to me holding the door for somebody (If i did , I was just trying to show some humanity or showing a good gesture here maybe once and th at is it.) and trying to sneak the suspended or revoked membership people in. I deny this and I told them to show me a proof. The manager goes that against the rule and they can't show me. I asked her what is your name because i wanted to talk to someone higher and she refuses me to give any information at the end I ended up calling cops who told me to contact club regional director regarding the issues I am facing. If cops didn't show up the manager didn't even bother to listen to me what I have to say it was the ************************* who got me the information about Regional Director of Club4fitness. They have charged me $30.25 for 9-6-24 to 10-5-24 for monthly membership + $50 for uninvited guest after staff hours which again, I deny it and no proof has been given to me or any information. Now they have also suspended my membership saying that i have harassed the ** in a broad daylight at 6 pm meanwhile every customer was checking in and working out in the gym right up at the front desk on 9/6/24 , every customer who was present saw what happened and I was just asking questions for my help not cursing not using any uncomfortable words. The fact is I was asking all this questions out of which I was never answered back anything properly just a stupid reason.Why am I still paying $30.25 for an whole extra month 9/6/24 to 10/5/24 which I am not able to going to use it, this is so wrong and everything in that in email is lie just because she doesn't like me she does not get to put wrong allegations on me. This is so disrespectful.

In regard to ********************************* $50 dollar fee, the facts are quite straight-forward... ******************** permitted someone to enter the CLUB facility without requiring that individual to use the required tools to 'check-in' appropriately during unstaffed hours, and he admitted to having done so. As such, and because we maintain clear signage on the front door requiring members to scan into the CLUB facility individually and to not allow others in behind you so that they may enter without scanning in as required by holding the door open for them, etc., suffer the consequences of a $50 fine. Although we understand that it may have seemed as though his actions were out of polite consideration for the individual who followed him into the CLUB without scanning it clearly violates this well-communicated and non-negotiable CLUB policy. Further, application of the fine in this instance is neither discriminatory nor arbitrary or capricious. Instead, in our consist practice of applying the fine in each circumstance in which the policy has been violated, we ensure that we continue to be the CLUB for Everybody and Every Body.