ComplaintsforCounter Connections, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased our granite and quartz in January 2023 for $9,000 for our new build. We moved in April 2023 and noticed cracks, chips, and concerns with caulk. We contacted the company and when tech arrived, he wanted owner to see because he thought they may be larger than just fill ins. Once the owner came out, he promised us things would be made right- most areas could be filled in and/or sanded by his best guy. The oven top granite would be replaced, as well as the clear caulk changed to white. After many delays, a man came out on June 19th to install new piece around stovetop. The granite does not appear to be the same color as ordered- we were told a picture of new piece would be sent beforehand, but it was not. We informed the man of the other areas he was supposed to address, but he said he was only there for the install. We reached out immediately to owner but no response. We contacted sales rep who was going to reach out to owner for more information but have not heard back from her either. We emailed the company on 6/20 with our concerns and pictures without a response. We then sent a certified letter with same concerns and pictures that was signed for on 7/24 without response.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.