ComplaintsforSigns First

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8-22-23 I was denied service by Signs First at **************************************************, *********, **. This was my 2nd visit there recommended by my daughter. I was told when I took my logo there to have printed that I had to pay $235.00. I asked why because I hadn't placed my order yet. I was informed that I had to pay it before I could place my order because my daughter owed a balance per the owner. After a round about discussion with the employee, I asked for the owner who was not there. I asked her to call him, (*******). She went to the back & spoke with him. Returning to me she said he said I had to pay it. I insisted that I needed to talk to him ************ called him back. I asked him why am I being denied service for someone else's debt. He said he talked to me about ****** told him that I never talked to him about her debt & didn't know she had a debt with them. She recommended them to me. I told him that I didn't think it fair nor right to obligate me to someone else's debt & deny me service as a result. He mentioned about me talking to her. I told him that when I talked to her I would let her know, but I'm not an employee of his that resolve debt issues nor a collector. That was between ********** I came for service for my truck & not hers. I live in ******** lives in TN. After an ongoing dispute w/him, he asked then are you going to pay with cash? I said does it matter if I pay with cash, check or card because I don't see a sign posted saying cash only. He said no he don't have a sign posted. He rushed off the phone and told his employee to take my payment because he had to tend to a customer. His employee had the audacity to say to me, how we don't know if you're not going to do what your daughter did. I had had enough of this abuse, so I walked out. There is more that was said to me that was quite appalling, but space won't allow it. This is totally unacceptable and no one of any race, creed or color should be treated with such contempt.

  Business response

  10/10/2023

  ******** stated she was ordering for Good and Tasty at the time of order. Due to company policy we do not accept new orders from accounts that have past due invoices. As a work around I was willing to accept cash on the new order to move forward. There is still a balance unpaid and we have tried to contact via emails, voicemails and messages to no resolution. Order is on hold until the balance is paid.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩