ComplaintsforBig Sky Collision Center

• Initial Complaint

  10/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  03/06/2023. I had them repair damage to the front of my **** Autocar dumptruck. After about 2 weeks the repairs started coming apart. When I returned to them the owner told me he knew I would be back. Made an appointment for March 6th 2023 to fix the issues. After 7 months and numerous lies about the progress I had them put it together and retrieved it. They advertised lifetime warranty on all repairs. Obviously that is a lie too. Now I have to pay someone else to fix it so I can use it. I lost around ******* in revenue because of this. Plus a hood emblem mysteriously disappeared. The emblem is non existent on any for sale page. It is an antique and is valuable as they are unavailable. They claimed it got lost. But it's the only thing missing.

  Business response

  11/14/2023

  To Whom it may concern

      I am ************************* Owner of Big Sky Collision Center.Here is my response to the above complaint.

        We did the repairs on the above vehicle,We repaired it 100% the first time after a few months he called and said there were some issues with the repair.He then eventually brought the truck back so I could look at it.We had done a lot of repairs to the hood that were not accident related.The hood turned out very nicely as it was in really poor Condition upon first arrival.So when he brought the truck back in and we looked at the new damage I had to repeat myself and tell him it was due to the whole body and hood not properly installed.After I fixed it the first time I explained to him that it needed to be remounted or the corners would just break out again.With that being said the did not put in the proper mounting pads for the hood and the corners broke out again,also there was a hole up by the Radiator hose which was from a mis installed hose clamp.We are extremely busy and I agreed to repair the corner damage AGAIN and the Hole from the hose clamp.With all that being said I explained to him how extremely busy we were and that I would fit it in any chance we had and it was going to be months before completion and that he would have to get the proper mounting hardware for the hood.We rerepaired the hood where needed and as I said it took months as my guy worked on it in between his normal daily jobs,**** was well aware of the time frame and the poor mounting job of the guy he had do it originally,and I would bet the Corners are broken again as I know he did not have it redone by his former mechanic properly..We did remount the hose clamp so it would not effect the hood again.We went way above and beyond to repair the hood a second time as those repairs were not accident related.. **** is fully aware of that fact..

     Any further info needed I would be more than happy to respond I can also send Photo's if needed as all of our repairs are photo documented..

  Customer response

  11/21/2023

  The owner is again lying about the issue. He never once told me it would months before it would get done. Kept telling me it was done and going to paint when it was not even worked on. I confirmed that by going to the shop and finding still on saw horses upside down. 3 times he told me it would be done and was not. His claim that the damage is being caused by the way the hood is mounted is ridiculous. It's been that way for many years and never caused the cracking of the glass and paint. The original paint has been on there for 10 years and never peeled. His paint job lasted 2 weeks before it started to crack and peel. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩