ComplaintsforBozeman Daily Chronicle
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Complaint Details
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Initial Complaint
04/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I saw an online offer to subscribe to the Chronicle newspaper for 3 months at a dollar a month. I accepted those terms paying with a debit card in my name on January 3. I was charged correctly the first two months on the fifth of the month, but the third month I was charged $9.97 on March 7. I was overcharged $8.97. I did not receive an offer with different terms before this, nor did I consent to pay $9.97. I phoned the number listed for subscription service for the Chronicle. I explained the situation and was assured that my account would receive a refund. Nothing happened. Next I filed a complaint to the Chronicle, ***** **************** and received a case number acknowledging the complaint but offering no solution. Next I phoned the Chronicle Publisher ******************* and explained the situation. He assured me that I would hear from ****, Audience Director soon. I never heard from ****. So I left a phone message with ******************* so he would know that my overcharge had not been resolved. I did not receive a response. I also sent an email to Dobie and did not receive a response. Next I reached out to Managing Editor *************************** by email but he did not respond either. Finally, I cancelled my subscription at the end of March and asked for assurance that I would not be charge again. The person I spoke with in subscriptions did not express any interest in resolving the overcharge. As of April 10 I have not heard from anyone with the Chronicle or received reimbursement. I would like to receive the money owed me. I have closed the bank account after April 1 and would prefer a check or cash. The phone # for the Chronicle is ************, or ************.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.