ComplaintsforNorthwest Denture Center
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Complaint Details
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Initial Complaint
04/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I we t to my first visit to have Denture made. It was 11/3/2021. I paid him the first half of ******* dollars in cash. They said only cash. I then had another appointment on 11/11/21 where I paid ******* for the 2nd payment. Then right around Thanksgiving he said my teeth were ready. The tops were so big he reline them. The bottoms are so wide I can barley get them in my mouth. I went back 2 more times. I asked him. To please remake the top teeth cause of how big they are. I sneeze and they fall out. I can't even use them to eat with. When I went back he said he remade them. It was not true. He only ground them down. They are still so big that they are unusable. He told me to use glue. The last set I had seated perfectly in my mouth. I've had 4 sets of Dentures since I ate my steering wheel in a car accident. And none of them ever fell out or pop out when I'm talking. I hVe no more money to get another set. I want a refund and I will go back to the Denture office in courdelene *****. I will give him the teeth back. ******* is a lot for teeth that won't stay in your mouth. The dentures is ******************* is his name who made these. I asked him really nice even explaining why he had to make new ones. I even begged him to please redo the top. But he did not. They are the same huge ones he made the first time. Please help me. I live on ssid of 850. A month. I can't use these teeth. So iam asking for help. Please. Thank you, *******************************. ***** ************************ Montana *****. Cell ************. Land line number is ************.Business response
04/20/2022
We have tried to contact *********************** after receiving a phone message from her. We have been on Spring Break vacation for the last 10 days. Today April 20th is our first day back.
From the very first visit with ******************************* I explained to her due to the condition of her mouth it was grossly undesirable for the retention of any denture.
Thank you,
E. *******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.