ComplaintsforCarolina Trash & Septic
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/15/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Dear BBB,I am writing to express my extreme dissatisfaction with this company's services. I have had several problems with trash pickup service, including missed pickups and rude customer service.On September 15, 2023, your trash truck came down my street at 4:20 AM, during noise ordinance hours. I yelled at the driver to stop so he could pick up my trash, but he ignored me and kept driving.I called your customer service line at 5 AM to report the incident. I spoke to a woman named *********, who was extremely rude and dismissive. She refused to send someone back to pick up my trash, even though I had a video of the incident. She also threatened to call the city on **** am very disappointed with the way this company has handled this situation. I expect better from a company that provides essential services to our community.I demand that they immediately send someone back to pick up my trash. I also demand that you apologize for the rude and disrespectful behavior of your customer service representative.I have attached a snapshot from my Ring Camera Sincerely,*********************Business response
09/26/2023
Good morning,
We responded to **************** email he sent directly to our company and emptied his garbage container at ****am on 9/15/23 prior to even receiving the message from the BBB. Please let me know if you need anything else from me. Thank you
Customer response
09/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.