Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Republic services have been increasing cost steadily from the first year of the agreed upon 3 year contract. When I called to cancel I was told it had automatically renewed for an additional 3 years. We did not receive notice of the renewal as required by North Carolina statute *****, nor have we ever been informed of each of the price increases. I have reached out to the representative for our area as well as her manager and we are now being told to cancel we must pay around $3,000 or we can sign a new 1 year contract. This business practice is unfair to the consumer.
Business response
08/19/2024
******,
My name is ***********************. I'm the sales manager here at our Asheville hauling company. I'm reviewing your claims with our local team. There should be a notice on the month prior to the price increase stating that your next month's invoice may reflect a PI. As it relates to the rollover, we abide by the terms of our standard Service Agreement. We work to be the service provider of choice in the Asheville area. We will be reaching out to you soon to work through this problem with you. We greatly appreciate your business and we hope you will allow us to earn your continued patronage.
***********************, Sales Manager, Republic Services of Asheville
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.