ComplaintsforGirls Round Here, LLC
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Complaint Details
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Initial Complaint
08/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I placed an order for a pair of hey Dude shoes and my account was debited for the shoes on Aug 1. I emailed Girls round here to confirm that they received the order. They replied ,yes. I then inquired about the shipping address and they said they changed it. When my son didn’t receive his shoes in MS I emailed again and at that time they informed me that they didn’t have an order for these particular shoes. I then sent pictures of my account also the emails between us. They still disputed the transaction. Claiming that maybe I was scammed. I then reminded them that when I go to place an order with them I have to sign in with MY USERNAME AND PASSWORD! My husband attempted to communicate with them and at that point is when they flat out said they were not liable for anything to do with this issue. I simply asked that they send my son the shoes so he could enjoy them and if that wasn’t possible to please refund me my money. I was ignored. I’m very disappointed with this because I absolutely love all the items I’ve previously ordered from them.Business response
08/26/2022
Girls Round Here has been in communication with ******** *********** Her complaint is unwarranted as her credit card was declined and no order was ever made. I have sent her and her husband evidence of this. Plus, her husband sent us evidence of this as well.Customer response
08/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** **********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.