ComplaintsforLaboratory Corporation of America

Medical Lab and Testing

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Initial Complaint
11/08/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I underwent a BV (bacterial vaginosis) test on 7/30/24 at my doctors office and was subsequently billed $954.45 by LabCorp (Invoice #: ********). After speaking with a LabCorp representative, I was informed that my doctor submitted LabCorp test code ******, which is intended for detecting BV.However, I received a bill for six different services (Aetna Medical claim ID: **********, including CPT code ***** (billed twice) and CPT code *****, which are all related to the same proceduredetecting infectious agents. This is unacceptable. My insurance paid $771.64 for this already. I got billed the remaining $182.81. I refuse to be billed almost $1,000 for a test that costs $75 on average out of pocket. This type of billing discrepancy is concerning, particularly given LabCorps public reputation for engaging in fraudulent billing practices.I tried multiple times to get a solution through numerous phone calls and emails, both with my doctor's office and the LabCorp team. My doctor's office was a pleasure to deal with but the LabCorp team was extremely rude and condescending over the phone, specifically a man called **** who was their "lawyer"/billing guy. The ******* team sent me a collection notice saying it will potentially affect my credit score if I don't pay. I reached back out to the doctor's office to get an update on their side and emailed the LabCorp team to give me a 30 days hold to figure out a solution.
Business response
11/18/2024
November 18, 2024

BBB of Central and ************
*******************************
*********************

Re:      Consumer Name:    ***** ********
             Invoice Number:     ********
           Complaint ID:           22531099

To whom it may concern:

This letter is in response to your correspondence pertaining to Ms. ********* Labcorp services provided on July 30, 2024. We appreciate the opportunity to review Ms. ********* concerns as Laboratory Corporation of America (LabCorp) takes all customer inquiries seriously.

********************** is a ********************** that performs testing only at the request of a licensed physician or other person authorized to use the findings of laboratory examinations. When a specimen is forwarded to LabCorp for testing it is accompanied by a test requisition form which provides information including:tests requested, diagnosis, billing, and patient demographic information. This form is completed by the ordering physicians office.

We have reviewed Ms. ********* concerns and verified the billing is correct. We performed test ****** as requested on the test request form we received from the office of Dr. ******* *******, MD. Test ******- Vaginitis Plus (VG+), NuSwab is a profile with 7 separate components. Labcorp assigns procedure (CPT) codes to each separately performed test within the profile, as instructed by the American ********************

*********** may find additional information on Labcorps website at the link below.

**************************************************************************

Our *********************************** received a call on November 14, 2024 from Practice Manager, ***** *. requesting changes to the diagnosis previously provided by their office. Therefore, the charges have been resubmitted to *********************** for review and we await their response at this time. Ms. ******** may disregard any notices she has currently received pertaining to invoice ********. Should there be any patient responsibility, we will send Ms. ******** an adjusted invoice, once we have received their consideration. We will allow them approximately 30 to 45 days to receive/process/respond to our filing.

We hope this information is helpful and future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service. Our *********************************** may be reached at ************** if *********** has additional questions.

Sincerely,

**** ******
Patient ****************
Customer response
11/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Initial Complaint
11/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had a lab test done through Labcorp on 1/5/2024. I didn ot know I was going to get a bill. I was called in later Oct 2024 to let me know if went to collections. When I called LabCorp they told me it was because I did not have insurance on file. So I called back with my insurance information and each time I speak with a representative and start to give my information, the line gets disconnected. This is for an amount of $123.50. This happened three times. I even requested a call back if we got disconnected and received none. I called the general *********** line and had my invoice pulled up and customer service on the line. This is taking a lot of time and feels fraudulent to keep getting cut off at the same time during my conversations with the attendants.
Business response
11/12/2024
November 12, 2024

BBB of Central and ************
*******************************
**********************

Re:       Consumer Name:   ***** **********
            Invoice Number:     ********
           Complaint ID:         22502898

Dear Sir/Madam:

This ****** is in response to your correspondence dated pertaining to Mr. *********** Labcorp services. Laboratory Corporation of America (Labcorp)appreciates the opportunity to review Mr. *********** concerns as we take all customer inquiries seriously.

We have reviewed Mr. *********** complaint as it pertains to the billing of his Labcorp services provided on January 5, 2024 at the request of Dr. ***** with **************** The test request form we received provided ************************ (***) as ************************* provider. In response to the claim we submitted to ***, we received notice that patient eligibility could not be located. We exhausted all available resources to verify the ************************* coverage. We mailed 7 invoices to Mr. *********** billing address between February 14, 2024 and July 3, 2024 for the $123.50 balance. On August 18, 2024, the balance was transferred to outside collections due to non-payment.

In an effort to reach a mutually agreeable resolution, we have adjusted the balance and invoice ******** currently reflects a zero balance. We are providing a zero balance ****** for Mr. *********** records. Additionally, we have notified collection of our adjustment and requested they update their records accordingly and retract any credit reporting.

We hope this information is helpful and apologize for any inconvenience this matter has caused.
We hope Mr. *********** future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service.

Sincerely,

**** ******
Patient ****************
Customer response
11/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Initial Complaint
10/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Lab Corp keeps billing me and today I received a collection notice. The amount in question is $5.72, THAT HAS BEEN PAID! I have called lab corp 2x, emailed with proof of payment and sent a letter with a copy of proof of payment. Still receiving past due letters. I dont know what else to do!!!! This bill was paid in April. I believe lab corp is trying to get more money because the insurance mandated a fraction of their bill amount. Lab corps letter is threatening my credit report for $5.72, THAT HAS BEEN PAID MONTHS AGO.Attachments:~ *** provider accept payment with **** authorization ~medical **** card showing paid
Business response
10/24/2024
October 24, 2024

BBB of Central and ************
*******************************
**********************

Re:       Consumer Name:   ****** ******
            Invoice Number:     ********
           Complaint ID:         22433351

Dear Sir/Madam:

This ****** is in response to your correspondence dated December 16, 2024. Laboratory Corporation of America (Labcorp)appreciates the opportunity to review Ms. ****** concerns as we take all customer inquiries seriously.

We have reviewed Ms. ******* concerns as well as the documentation provided. We forwarded the documents provided by Ms. ****** to our A/R *********************** for further research and review. To avoid further delay of the minimal balance, we have made the necessary adjustments and invoice ******** now reflects a zero balance. We are providing a zero balance ****** for Ms. ******* records.

We hope this information is helpful. We apologize for any inconvenience this matter has caused. Please note, this is not a normal occurrence. We hope future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service. Our *********************************** may be reached at ************** if ********* has additional questions.

Sincerely,

**** ******
Patient ****************
Initial Complaint
10/15/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 9/25/2024 between 3-3:30pm, I went to this location as a walk-in to have labs drawn. I had a printed out lab order and handed it to the associate when they called my name. There was some confusion about the order because 5/6 orders had been done at another lab on 9/11/2024 but the one I needed was still on there and had not been done as it had a time-bound requirement (prenatal test). They asked me to sit back down while they called provider for clarity. After 15 minutes, they called me back in and I had a seat. They asked me several questions rE: my pregnancy and then proceeded to draw my blood (one vial). The test I had done had a 3-5 day turnaround on the LabCorp website. After 7 days passed, I had my provider call the location to inquire about the results. The representative told my provider that they had no record of me ever being there on 9/25 and no results. This is the second time something like this has happened to me at this LabCorp location. The first time was in February 2024. I went in for routine lab work and just never heard back with results when my provider called, they couldnt explain what happened but that they didnt have the results.
Business response
11/01/2024
November 1, 2024

BBB of Central and ************
*******************************
******************************************

Re:       Consumer Name:   ****** *****
            Invoice Number:     ********
           Complaint ID:         22388067

Dear Sir/Madam:

This ****** is in response to your correspondence dated October 15, 2024. Laboratory Corporation of America (Labcorp)appreciates the opportunity to review Ms. ****** concerns as we take all customer inquiries seriously.

With regard to Ms. ****** concerns we are unfortunately unable to confirm the exact cause of the issue related to the turnaround time for her specimen collection on September 25, 2024. Please be advised that Ms. ****** comments and concerns have been forwarded to our management staff for further review. We have made the necessary adjustments and invoice ******** currently reflects a zero balance. ******** may disregard any notices she has received for invoice ********. We are providing a zero balance ****** for Ms. ****** records.

We hope this information is helpful. We apologize for any inconvenience this matter has caused. Please note, this is not a normal occurrence. We hope future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service. Our *********************************** may be reached at ************** if ******** has additional questions.

Sincerely,

**** ******
Patient ****************
Customer response
11/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Initial Complaint
10/14/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had labs done 03-27-2024 from ************** in ********, ** I called Lab Corp when we received the bill and told them they billed BCBS *********** Blue Shield) of FL instead of BCBS of TN which I have. On 04-16-2024 BCBS mailed me a check for $114.61.On 09-04-2024 I called BCBS about the continued "Past Due" notices. BCBS called Lab Corp and all three of us talked. BCBS told Lab Corp they have an agreement of charges and the most they can charge on this procedure was $176.31 which I paid on 09-04-2024. They are still charging me the full amount of $397.95 (Balance now $221.64) regardless of their agreement with ****.
Business response
10/24/2024
October 24, 2024

BBB of Central and ************
*******************************
************************************

Re:      Consumer Name:                  ***** *******
            Invoice Number:                   ********
            Complaint Number:             22419737

Dear **********

This letter is in response to your correspondence dated October 14, 2024 regarding Mr.******** above complaint. We appreciate the opportunity to review Mr. ******** concerns as Laboratory Corporation of America (LabCorp) takes all customer inquiries seriously.

We have reviewed Mr. ******** concerns as they pertain to his Labcorp services provided on March 27, 2024, invoice ********. Our records indicate we spoke with ****** *. with ****************** Blue Shield on September 4, 2024 regarding the processing of Mr. ******** claim. In accordance with our conversation, we have received Mr. ******** payment and have made the necessary adjustments for the remaining amount. Invoice ******** currently reflects a zero balance. We are providing a zero balance for Mr. ******** records.

We hope this information is helpful and future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service. Our *********************************** may be reached at ************** if Mr. ******* has additional questions.

Sincerely,

**** ******
Patient ****************
Customer response
10/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Initial Complaint
10/13/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I got an unfounded bill from Labcorp for routine tests that were performed during my doctor visit. Labs requested were absolutely normal for the issue I came in for. I disputed the bill with my insurance and they requested records from LabCorp, so clearly they are aware this is being disputed. They keep harassing me with emails and letters about the bill and being reported to the collections. Under NY State law, its illegal. I seek immediate response on this fraudulent behavior and for these threats of collections to stop till my dispute case against this claim is finalized.
Business response
10/24/2024
October 24, 2024

BBB of Central and ************
*******************************
************************************

Re:      Consumer Name:                  ********** ********
            Invoice Number:                   52605725
            Complaint Number:             22417215

Dear Sir/Madam:
This ****** is in response to your correspondence dated October 13, 2024. Laboratory Corporation of America (LabCorp)appreciates the opportunity to review Ms. ********* concerns as we take all customer inquiries seriously.

********************** is a ********************** that performs testing only at the request of a licensed physician or other person authorized to use the findings of laboratory examinations. When a specimen is forwarded to LabCorp for testing it is accompanied by a test requisition form which provides information including: tests requested, diagnosis, billing, and patient demographic information. This form is completed by the ordering physicians office. Federal Guidelines prohibit Labcorp from questioning a physicians diagnosis.

We have verified that the tests were performed and submitted to insurance as ordered by Dr. ***** with **********************According to the consideration of the claim from Empire, patient responsibility is $360.92 for non-covered charges. For reference, we are provided in a copy of the test request form and Explanation of Benefits. Ms. ******** may have her physicians office contact Labcorp if they would like to make any changes to the diagnosis information previously provided by them. Additionally, if Ms.******** has received and Explanation of Benefits for the referenced services indicating patient responsibility of a lesser amount, we request she forward a complete copy for review.

We hope this information is helpful and apologize for any inconvenience this matter has caused. Our *********************************** may be reached at ************** if Ms. ******** or her physicians office needs additional assistance.

Sincerely,

**** ******
Patient ****************
Initial Complaint
10/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went to the Labcorp in ********* off of ************* on 10/7/2024. I was there to get blood drawn for my endocrinologist appointment. I told the phlebotomist that I was a hard stick. As she proceeded to enter my arm with the needle she said my vein "rolled". So instead of pulling out and trying again she proceeded to wiggle the needle in my arm insisting on getting THAT vein. As she was wiggling I felt the strongest shock go down my arm into my fingers. I said out loud "ouch that really hurts". She was casual about it like it happens all the time. I get home and my arm is still having electric feeling shocks every time I moved my arm. I made a virtual appointment to make sure nothing was really serious. The doctor said under no circumstances are these people suppose to wiggle in your arm, if it gets worse please go to ER. So that's what happened yesterday. I went to ER in pain feeling like I was being shocked every time I move my right arm. ER doctor performed an ultrasound of my arm and then diagnosed me with Ulnar nerve palsy and a referral to a neurologist. I've reached out via phone and email to try and get an explanation of the practices of blood drawing and what I'm supposed to do now with my arm?
Business response
10/24/2024
October 24, 2024

BBB of Central and ************
*******************************
************************************

Re: Consumer Name: ***** ******
Complaint ID: 22406865

Dear Sir/Madam:

This ****** is in response to your correspondence dated October 10, 2024, 2024. Laboratory Corporation of America (LabCorp) appreciates the opportunity to review Ms. ******* concerns as we take all customer inquiries seriously.

With regards to Ms. ******* concerns, we have forwarded this complaint to management for the ************************************************ ********************** visited on October 7, 2024. Ms. ****** will be contacted directly by management to further discuss his concerns. We appreciate Ms.******* ******** and bringing this matter to our attention as it will help improve the level of customer service we give our patients. We apologize for the inconvenience this matter has caused.

We hope this information is helpful. Our *********************************** may be reached at ************** if Ms. ****** has additional questions.

Sincerely,

**** ******
Patient ****************
Initial Complaint
10/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of Transaction: 4/25/24 Insurance paid contracted amount; I paid the balance owed of $50.46 via Health Equity HSA EFT EDI Batch ************** I have provided proof of payment. When that was unsuccessful, I asked Health Equity to send proof of payment with Batch ID (twice).When I received collection notice, I once again provided proof of payment.And when I think LabCorp billing can't top itself, it surprises me once again. The note I received yesterday instructed me to contact ************* services my own dang self because they can't find the payment. (Response attached) Now why on earth is that my responsibility!!!At this point, I'm thinking I need to apply for a side job at LabCorp to help these people out. I'm an accountant and I know this It's not that hard.I am requesting:1. Proof of zero balance against this invoice 2. Proof that this has been resolved with the collection agency 3. Written apology 4. And if you are looking for weekend help, a job application. Because I feel for those patients that don't understand these bill and they pay it anyway. People that cannot afford to pay the bill the first time, much less a second time because they do not know any better. This poor accounting management is a lawsuit waiting to happen.Thank you to BBB for helping me resolve a different LabCorp invoice collection case earlier this week. Same story, different invoice this time around.
Customer response
10/20/2024
I have not heard from the business in response to my complaint.

Business response
10/22/2024
October 22, 2024

BBB of Central and ************
*******************************
************************************

Re:       Consumer Name:   ******* *******
            Invoice Number:     ********
           Complaint ID:         22405771

Dear Sir/Madam:

This ****** is in response to your correspondence dated October 10, 2024. Laboratory Corporation of America (Labcorp)appreciates the opportunity to review Ms. ******** concerns as we take all customer inquiries seriously.

We forwarded the documents provided by ********** to our A/R *********************** for review. The payment for *********** invoice, ********, has been located and applied. Invoice ******** currently reflects a zero balance. We are providing a zero balance ****** for Ms. ******* for her records. Please be advised there has been no adverse actions taken to Ms. ******** credit pertaining to the services provided on April 25, 2024. We are unfortunately unable to confirm the exact cause of the issue related to the posting of her HSA payment. We apologize for any inconvenience this matter has caused. Please note, this is not a normal occurrence. We hope future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service.

We hope this information is helpful. Our *********************************** may be reached at ************** if Ms. ******* has additional questions.

Sincerely,

**** ******
Patient ****************
Initial Complaint
10/08/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My physician ordered some blood tests in April, 2024. Those tests were conducted on April 16, 2024 by LabCorp. I was billed a total of $400.05 for those services; ******** had declined payment. When I inquired as to why ******** didnt cover the expense of those blood tests, I was advised that the blood tests were coded as routine. I then contacted my physicians office and was told that my physician had corrected the medical billing codes and submitted those to LabCorp with a request that they resubmit the recoded bill to ********* I have followed up with LabCorps *************************** on numerous occasions and was told on at least two occasions that the corrected medical diagnosis codes were submitted to ********. When I contacted ********, they have indicated that no bill, other than the original bill, has ever been received. (Dates of my contact with LabCorp: 6/18/24, 6/28/24, 7/1/24, 8/22/24, 8/23/24, 9/16/24)As a result of the lack of LabCorps cooperation, I have been forced to file an appeal through ********. As my physician has indicated that she did in fact provide LabCorp with the correct billing codes, it appears that LabCorp never resubmitted the correctly coded bill to *********Finally, each time I called LabCorp customer support, I requested to speak to a LabCorp supervisor. I was always told that none appeared to be available but he/she would continue to try to ask a supervisor to assist. Then the representative would keep me on hold and he/she would ultimately drop the call. This was extremely unprofessional behavior.I am asking LabCorp to intervene and resolve this by resubmitting the properly recoded bill to ******** promptly. Thank you for assisting me with my complaint regarding LabCorp.
Business response
10/16/2024
October 16, 2024

BBB of Central and ************
*******************************
**********************

Re:      Consumer Name:                  ******* ******
            Invoice Number:                  40112344
            Complaint Number:             22397873

Dear Sir/Madam:
This ****** is in response to your correspondence dated October 8, 2024. Laboratory Corporation of America (LabCorp)appreciates the opportunity to review *********** concerns as we take all customer inquiries seriously.

When a specimen is forwarded to LabCorp for testing it is accompanied by a test requisition form which provides information including:tests requested, diagnosis, insurance, and patient demographic information.This form is completed by the ordering physicians office. We have reviewed the test requisition received for *********** services on April 16, ********************************************* accordance with the request from Dr. ************** submitted a claim to *********** insurance carriers ******** and ****. According to the Explanation of Benefits (EOB) received,patient responsibility is $400.05 for non-covered charges based on the diagnosis provided by Dr. ******** Please be advised Federal guidelines prohibit LabCorp from questioning a physicians diagnosis.
Dr. Addisons Office Manager, ******* Okta, provided additional diagnosis on September 26, 2024. A corrected claim has been submitted to ******** and we await their response at this time.    Should there be any patient responsibility, we will mail ********* an adjusted invoice, once we have received their consideration. We will allow them approximately 85 days to receive/process/respond to our filing.
We hope this information is helpful and hope ********** future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service. Our *********************************** may be reached at ************** if Mr. ****** has additional questions.
Sincerely,

**** ******
Patient ****************
Customer response
10/22/2024
I am rejecting this response because:

With respect to LabCorps response to my complaint, please note that they did not address the fact that we were given on several occasions information indicating that they did resubmit new diagnosis codes, but, as ******** representatives told us, none were ever resubmitted to ********.

So, I reject their response as, due to their inability and/or incompetence in getting this simple problem resolved over a period of 3 months, I was forced to file an appeal with ********. I am not confident that they are working towards a resolution of this matter.

In addition, there was no response from LabCorp to my complaint with respect to the lack of real customer support each and every time we contacted them.

So, please keep this complaint opened until I have heard from ******** regarding whether or not they will process a recoded bill (if they have even received one from LabCorp).

Thank you for your attention to this matter.

******* ******
Initial Complaint
10/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
2/29/2024- I had lab done. I received the bill for $43. Nothing was submitted to insurance. I called and was told they needed a *** number and the ordering doctor. I had the doctor's office resubmit. The next month, I received the bill again. I called and was told they didn't have my insurance info. I gave them the info and was told to disregard the bill. The next month, same thing. Again, I gave them my insurance info and was told to disregard the bill. This happened again the next month. I gave them my insurance info and went online and entered all my insurance info. I then got a letter asking for a copy of my insurance cards, which I sent them. Next month, another bill came. Again, I was told they did not have my insurance information. Again, I gave it to them and was told to disregard the bill. Next month, I received a collection notice from them. I was so frustrated that I just paid the bill. Today I received another collection notice in the mail. I checked my bank account only to see that the check I wrote had cleared the bank on 9/25/2024.
Business response
10/16/2024
October 16, 2024

BBB of Central and ************
*******************************
**********************

Re:       Consumer Name:    ***** *******
            Invoice Number:     16892960
           Complaint ID:         22393999

Dear Sir/Madam:

This ****** is in response to your correspondence dated October 7, 2024. Laboratory Corporation of America (LabCorp) appreciates the opportunity to review Ms. ******** concerns as we take all customer inquiries seriously.

We have researched Ms. ******** concerns as they pertain to the services provided on February 29, 2024. We are unfortunately unable to confirm the exact cause of the issue related to the claim filing for her Labcorp services and appreciate her bringing this matter to our attention. We are issuing a paper refund to ********** in the amount of $43.00 to the address provided in her complaint. We ask that Ms. ******* please allow ***** business days for this request to be completed and processed. Once Ms. ******* is refunded, we will submit the claim to her insurance company for review. Should there be any patient responsibility once we received their consideration of the claim, we will send Ms. ******* an invoice at that time.

We hope this information is helpful and apologize for any inconvenience this matter has caused. We hope Ms. ******** future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service.

Sincerely,

**** ******
Patient ****************
Customer response
10/16/2024
I am rejecting this response because:
I don't trust them that if they issue me a refund and then finally submit to insurance and ********* if they don't pay it, LabCorp will send me to collections. I would rather they hold on to my payment until they get a response from my insurance and ********. And I still want to know why this was never submitted to the insurance and ******** to begin with.

Business response
10/24/2024
October 24, 2024

BBB of Central and ************
*******************************
**********************

Re:       Consumer Name:    ***** *******
            Invoice Number:     ********
           Complaint ID:         22393999

Dear Sir/Madam:

This ****** is in response to your most recent correspondence pertaining to invoice ********* Unfortunately, we are unable to submit a claim to insurance for services that have been paid and reflect a zero balance. Therefore, we must issue refund to Ms. ******* for her payment of $43.00 so that the charges may be billed to her insurance company as she states she has requested several times.

Please be advised:should there be any patient responsibility, once we have received consideration of the claim from ******************************* an invoice will be mailed to Ms. ******** We allow approximately 30 to 45 days for insurance companies to receive/process/respond to our filing. Any amount due as patient responsibility will be billed as a first invoice notice and not past due or delinquent. Additionally, the amount should correspond with the amount listed as patient responsibility on the Explanation of Benefits ********** receives directly from her insurance company.

Again, we apologize for the inconvenience this matter has caused and appreciate Ms. ******** patience while we issue refund and file her claim. Ms. ******* *** contact our *********************************** at ************** and a representative will be happy to assist her.

Sincerely,

**** ******
Patient ****************

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