ComplaintsforL & J Fashion & Tailoring, LLC

• Initial Complaint

  10/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Saturday Oct 8, 2022 I arrived at L&J Fashions ~9:30am to pick up a dress I had dropped off several weeks previously for tailoring. At the time I dropped off the dress, I was asked to leave my name/phone number on an index card so he could contact me when my dress was ready&also promised that it would be ready on Oct 7. I was charged approximately $60 for the alterations & paid in cash. I was unable to be at the shop on Oct 7th so I came in the AM of Oct 8. When I arrived, the business could not find the dress I dropped off. I was told that he would look around the shop&call me back that day. ~1 hour later, I received a call during which the business said that they could not find the dress but would pay for a replacement,shipping& tailoring services in time for the event I was planning on wearing the dress to (Oct 14). I agreed &purchased another dress ($298.00+ship) which arrived Tuesday, Oct 11. I took the dress into the business for alterations that day. The business was apologetic about losing the original dress&asked for a receipt of the replacement so they could reimburse me. I forwarded an emailed receipt&left the store. At ~6:40 AM on Oct 12 I received a text from the business claiming that the dress was picked up by me&he has a text message to prove it. I explained I didn't receive the dress when I came in to pick it up. I called the business on Oct 12 at 9:23 am to ask if the replacement was ready to be picked up&was told no. The business also stated that we needed to clarify things before I came to pick up the replacement dress&accused me of already picking the original dress up. I said we would discuss when I got there. I arrived this evening to the business. He gave me the replacement dress, showed me a text on his phone dated Oct 11 when he texted me saying an item was ready for pickup, which he tried to use as proof I picked up the original dress. I left the store with the replacement,no reimbursement&was not asked to pay for alterations.

  Business response

  10/17/2022

  This customer is a new customer who had never visited my store before the current incident.  She came into my store stating that she was frustrated with a dress that had been previously altered by a different alterations shop. I stated that I could re-alter the dress although the repairs would be very difficult. I altered it and sent her a text message that it was ready to be picked up.  She replied to the text that "yes" she would come back and pick it up; and she did. Roughly one week later, she came back to the store again and requested the same dress.  Since I have many customers, and she was a first-time customer with whom I was not perfectly familiar, I was relatively sure that I had already returned her dress to her, but I told her that I would check the store to determine whether the dress was still here.  I did not find the dress, but as a gesture of good customer-service, we discussed that she might consider purchasing a new dress.  She did buy a new dress, and I altered it for her, but when I started to text her that it was ready for pickup, I came across the original text message where she verified that she was picking up the dress.  I then contacted her that I have found the verification that she picked up the first dress.  She stated "yes" I did say that, but that was for a different dress.  This was not true because she was a new customer in my store who had not ever had any alterations done here.  Still, in my attempt to provide great customer service, I informed her that if she needed alterations to the new dress, my store would still maintain her as a customer.  She did bring the new dress in for alterations, but while she was here, during a busy time that I was servicing other customers, she left with the dress without paying; so, in actuality, she owes me $60 for the new dress alterations. 

  Customer response

  10/17/2022

   I am rejecting this response because:  

  Hi *******, 

   

  I wanted to provide a comment on why I rejected the business's response to my complaint (ID ********). 

   

  I rejected the business's response because it was not factual. I had been a customer of this business in the past. I had 3 dresses altered by the business over the past 2-3 years. I never received a text message that the dress in my complaint was completed and when I went into the business with one and only time to pick it up, the business had lost it. In a verbal agreement, after failing to find the dress, the business stated he would pay for my dress to be reimbursed, he would pay for shipping of a new dress of the same style, and alterations of a replacement dress. This conversation was witnessed by my husband who was listening to the conversation while on speaker phone. I do not owe the business money because these alterations for the replacement dress were promised to be covered by the business because he lost the original dress.

   

  Thank you, 

   

  ******* *******

  
  
  
  

• Initial Complaint

  04/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Merchant was supposed to shorten prom dress and extend the slit. Dress was dropped off on March 22, we were told it would be ready by April 22. It was not ready. Went to pick it up on April 25, 3 days late and still wasn’t finished. After waiting 2 hours finally was ready. When daughter tried it on, the seams were not hemmed, the netting wasn’t even attached anymore, and it was too short, totally ruined. When confronted about the damages he denied doing them and when shown pictures became hostile and kicked my husband out of the shop and refused to refund the money. Paid $175 for the work and it was not completed.

  Business response

  05/03/2022

  The customer brought the dress into our alterations dept, tried it on, and stated that the only alteration needed was the hemming of the dress.  We agreed to hem the dress only, and we gave her a target date for finishing the alteration before the date of her prom. The dress was ready prior to the date of the prom, and we contacted them to inform them that the dress was ready to be picked up.  The customer stated by phone that she could not come back to pick up the dress herself and wanted us to allow her dad to pick it up for her.  We allowed this as a customer service. When her father arrived to pick up the dress, we had other customers in the store, so he volunteered to sit in his truck and wait until I could finish with those customers.  I finished, and then delivered the dress to him in his truck as a part of my normal customer service.  Generally, I have the customers to try on the garments when they pick them up, but although the daughter did not return to pick it up, I still allowed the dress to leave the store. She wore the dress to the prom. If any other parts of the dress were changed, they were not changed by my store; the only part of the dress that we discussed while she was here, and the only part that we altered was the hemming. I used a professional "skirt hem marker" to assure that the hemming was the correct length, and the customer watched the entire process from a three-way mirror, and she approved of the length of the dress.  She wore the dress to the prom, and later her father stated that he wants his money back because the dress hem was not the length they wanted, and because other various and sundry items they wanted changed were not changed to their liking. THE ONLY alteration that our store conducted for the customer was the hemming and she approved it in the mirror when she tried it on initially. When I asked to father to allow me to see the dress, he refused to show me the dress in person, and he left my store angry because I would not pay him $175.00. I still have not been allowed to see the dress on the customer to confirm any alterationns issues.  We will be very happy to resolve the issue by seeing the dress on the customer again, and she can try it on in the three-way mirror, and we will gladly continue to finalize the alteration until she is satisfied.

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