ComplaintsforTotal HealthcareMD
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Complaint Details
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Initial Complaint
03/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 2/25, I went to this provider for a consultation regarding medically supervised weight loss program. I was informed that in order to schedule an appointment with the doctor, I needed to provide a $50 deposit, which I did. I was informed about the out of pocket expenses which were very high and I questioned as them as to the services provided. Upon further research, I found a medically supervised weight loss program that was more affordable. I have made several attempts to reach out to this office to inquire about being refunded my deposit and have been told that someone will call me back and no one has. The paper they provided does not indicate that this deposit is non-refundable. So I putting this compliant in to get assistance with this matter. Thank youBusiness response
03/30/2022
Business Response /* (1000, 5, 2022/03/22) */ Hello- I was just made aware of the issue that *********. I apologize that it went this far and upset her so much. We are going through a change in management and a lot of changes in the so unfortunately there is a lot of confusion. That is still no excuse. I should have been contacted immediately and asked what should be done. The answer is simple. Ms. *****'s $50.00 deposit should have been refunded when she first requested it. I have addressed this matter with the staff so that nothing like this ever happens again. I will personally reach out via email to Ms. ***** to apologize as well as immediately mail her a check in the amount of $50.00 to refund her deposit. ********** Managing Partner
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.