ComplaintsforBank of America
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Complaint Details
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Initial Complaint
11/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I tried to call Bank of America to discuss my account. I was "on hold" for an hour and couldn't wait any longer so I hung up. This is ridiculous that you can't talk to a person about your account...Business response
11/13/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However,in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
***** ********Initial Complaint
10/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 10/25 I deposited a check and was told the funds were on hold but able to cover items posting on 10/25. On 10/28 I reached out to Bank of America to confirm pending items would be covered. I was told they they should be. On 10/28 or 10/29 four payments I made to outside accounts were returned due to insufficient funds. I have now been charged return payment fees from the four accounts I have totally $136 due to this error in processing/communication. I have been a customer for over 15 years and I have never deposited a bad check.Business response
11/14/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
***** *****Initial Complaint
10/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have visit Bank of America multiple times, to cash a check. The checks are from multiple companies that have Bank of America as their Bank. The check have Bank of America logo. Every single time I go to try and cash it they tell me the computer are not working we are only a le to perform depositi. That to me is extremely suspicious. Because ATM work for depositi and cash withdraws. But inside the back if you don't have an account with them they are not available to cash the check. They tell you to open an account with them or go to your back to cash it out.Business response
11/12/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
****** *****Initial Complaint
10/25/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am writing to formally lodge a complaint against Bank of America for its failure to deliver the retention bonus promised to me after I successfully fulfilled the specified spending requirement.On June 15, 2024, I contacted Bank of America's customer service at ************ to inquire about a retention offer associated with my credit card ending in 1037. The call was promptly escalated to the advanced customer retention team, where an agent proposed a spending bonus to incentivize the continuation of my account. The offer entailed receiving a $175 bonus upon spending $1500 within three months using my three Bank of America credit cards. This arrangement was stated to be effective from June 15, 2024, and the $175 bonus would be automatically credited to one of my BoA credit card which had the lagest spending amount.I willingly accepted the offer presented by the agent and diligently met the spending requirement by early ******* utilizing all three of my Bank of America credit cards (ending in 1037, 1580, and 3558). Despite having fulfilled the conditions outlined for the bonus, I regret to inform you that, to date, the promised $175 bonus has not been credited to my account as assured during the initial conversation.I trust that Bank of America upholds its commitments to customers and values transparency in its dealings. Therefore, I kindly request a prompt investigation into this matter and a resolution that ensures the fulfillment of the agreed-upon terms.I appreciate your attention to this issue and anticipate a swift and satisfactory resolution.Business response
11/12/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
****** WilliamsInitial Complaint
10/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to urgently address errors on my credit report caused by the unauthorized sharing of my personal information with credit bureaus, leading to considerable financial and emotional *********** outlined in 15 USC 1681 Section 602, I have the right to privacy regarding my financial data and expect it to be kept confidential.Furthermore, according to 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot disclose account information without my explicit consent, which I have not given.The inaccuracies related to BK OF AMER have negatively impacted my financial situation, and I request immediate correction.Additionally, please be aware of 15 USC 1666(b), which prevents creditors from reporting credit card payments as late under specific ****************** are my account details for your reference: Account Number: **************************************************************************************** compliance with federal law.Failure to resolve this promptly may result in legal action. I expect your quick response and resolution.Sincerely,**** ******-******Business response
11/14/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
******* ******Initial Complaint
10/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went out of town temporarily and forwarded my mail to **************************************. Now that I have returned I cancelled the forwarding but Bank of America changed the billing address on my account ending in 7818 and probably the ones ending in 6201 and 7844 also. I want the billing address changed back to ***********************************Business response
10/31/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
***** *****Initial Complaint
10/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Every time I call for assistance I have to put in my account number in and my debit card information in sometimes it asks multiple times and says that I am not a customer or exist and this is not allow me to reach customer service. I've been trying for 9 days of getting in contact with someone but they said they can't verify me unless I get a text verification to a phone number I no longer have. I have updated my number multiple times but they keep saying they have to send it to my old number. Every time I call I'm on hold for 30 minutes and then the phone automatically hangs up. I have tried four times today alone to get a hold of someone and after 30 minutes got hung up on every timeBusiness response
11/05/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.***** *****
Initial Complaint
10/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received my first physical paycheck by my employer as it didnt get set up for direct deposit in time. I took said check to Bank of America and signed and deposited same via *** 1FLN 1217 on Oct. 18, 2024. The *** glitched, shut itself down, never gave me a receipt, never returned my check, and never posted to my account! I am 67 years old and live paycheck to paycheck. Bank of America has done NOTHING but slow walk this entire process. It is now Oct 23, 2024 and I have STILL not been credited for my paycheck NOR has Bank of America management reached out to me despite this account being over 20 years old! *** has the audacity to report how customer service oriented they are! Well this old woman, that cant pay her bills or eat because of their LACK of customer concern, doesnt see that orientation! It has been 4 business days! That *** should have been immediately serviced and opened to find my check! But no. Nothing. No money, no contact, no NOTHING!!! There have been NUMEROUS attempts by me to get this resolved with them to no avail. Bank of America has STOLEN $990.37 from me and NO ONE gives a hoot!Business response
11/08/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
***** ThomasInitial Complaint
10/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
There were two transactions in total, without consent and money was collected. The first one was from 7/26/2024 AMAZON MKTPL*RV27H7F32 *********************** $343.43, The product has been returned to the merchant, and the merchant has refunded the money on 9/3/2024, As a result, I was charged the same amount $343.43 again on October 10th. I quickly called customer service, but the customer service attitude was to ***** responsibility. This was regarded as fraudulent use of credit cards. The customer service did not handle it, and I made an online complaint. The bank supports this fraudulent behavior, so I have to file a complaint with BBB, the second was on 8/22/2024 $116 charged that was skimming my credit card without approval. So the *** should return these two amounts of money to me in total (343.43+116)Claim ID ************, boa is a scammer, fake review Claim amount $343.43 Claim opened August 15, 2024 WTF BOA: Claim ID ************, *** fake review, $105 refund Claim amount $0.07 Claim opened September 29, 2024Business response
11/08/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
As you requested, we addressed this matter directly by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
******* J ***** IIIInitial Complaint
10/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to urgently address the errors on my credit report caused by the unauthorized sharing of my personal information with credit bureaus. This situation has caused significant financial and emotional *********** outlined in 15 USC 1681 Section 602, I have the right to privacy regarding my financial information and expect it to be handled confidentially.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency is not allowed to disclose account details without my explicit consent, which I have not provided.The discrepancies tied to BANK OF AMERICA have negatively impacted my financial situation, and I am requesting immediate correction.I also draw attention to 15 USC 1666(b), which prevents creditors from treating credit card payments as late under certain conditions.For your reference, my account details are as follows: Account Number: 5843 I request a thorough review of my account and immediate correction of the inaccuracies to ensure compliance with federal regulations.Failure to address this promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,**** *****Business response
11/15/2024
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
As you requested, we addressed this matter directly by way of letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
I thank you for taking the time and effort to bring this issue to our attention.
***** ********
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Customer Complaints Summary
7,634 total complaints in the last 3 years.
2,676 complaints closed in the last 12 months.