Customer ReviewsforEmergency Restoration Experts

Started out good but then I saw the bill to my insurance company and I said none of this was done at all , a over charge of $2872. ******* , I called my insurance company and said don't pay then . After going through the bill with ERX I was told OH your insurance company and you both have money and I kept getting calls from ERX to release the funds. ERX adjusted the bill and said I get a refund of $790. to me so I called my insurance company to release the funds. ERX keeps saying my check in the mail but it isn't after 6 months, this company has good employees and horrible upper management , they take advantage of customers and insurance companies, look for another company besides ERX

Mr. ****** it's unfortunate to hear that you feel as if you've been taken advantage of. Sometimes a miscommunication happens, and we apologize for any confusion. According to our records, we do see that a check was issued to you.

DO NOT RECOMMEND..this company is a joke and love insurance claims! They dont do a great job,they dont honor the sh**ty work they do. My kitchen had to be redone 3times, the paint job was horrible! Only thing they did right was pack up items..and half of my stuff the workers stole or threw away! Then they replaced a small piece in my bathroom and cause the problem to look worse,send someone out from the company he suppose to sent somebody to look at the roof???????? nobody has showed! Oh and by the way the charge extra money for the bullsh*t work charged a extra $249 and couldnt tell me where it came from! This company is a big joke down to the office crew! And dont let them lie saying they in touch with the customer,cause they dont FIND SOMEBODY ELSE TO DO THE WORK I WANT EVERY RECOMMEND OR USE THEM,WISH I KNEW BETTER! You live and learn!

After further investigation, it appears that our original scope was for damage resulting from a kitchen stove fire. After our team arrived and began to fix the kitchen damage, they were informed of a leak in the master bathroom separate from the fire. In addition to our original scope of work, we removed the damaged drywall and repaired the area, but did not repair the leak from the roof itself. We informed the homeowner that in order to stop the bathroom ceiling damage from occurring again, the roof leak would have to be found and repaired, but as mentioned, our original scope of work that was approved by the insurance was for damage resulting from a kitchen fire. The items that were thrown away, had been labeled trash and left out for the team to discard. After repairs were completed, during a walkthrough the homeowner and a guest noted additional repairs to be made in the kitchen that went beyond what the insurance had approved to pay for. The homeowner was informed of this, but asked that we proceed with the repairs anyway. It's noted in our system that several team members had tried getting in contact with the homeowner, but to no avail resulting in the inability to stay "in touch." It's unfortunate that this job didn't go over as smoothly as we had hoped, but we pride ourselves on our integrity and dedication to rectify any issues.