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          Additional Information

          Not BBB accredited

          Mattress Firm

          View full profile
          Location of This Business
          2317 South Blvd, Charlotte, NC 28203-5007
          Headquarters
          10201 Main St, Houston, TX 77025-5229
          BBB File Opened:
          1/3/2001
          Years in Business:
          38
          Business Started:
          7/4/1986
          Business Incorporated:
          11/7/2002
          Type of Entity:
          Corporation
          Number of Employees:
          25
          Alternate Business Name
          • The Mattress Firm
          • Sleepy's
          Business Management
          • Mr. Steve Stagner, President/CEO
          • Mr. Kevin Thompson, Manager
          • Mr. Andrew McCombs, Manager
          • Mr. Patt Goeringer, Manager
          • Mr. Steve Hoppenstead, Manager
          • Mr. Justin Ziegler, Manager
          • Mr. Jim Murphy, Manager
          • Mr. Ottille Conradie, Manager
          • Mr. Felipe Rojas, Manager
          • Ms. Leanne Weston
          • Mr. Marshall Beadnell, Manager
          • Mr. Ken Murphy, Manager
          Contact Information

          Principal

          • Mr. Ken Murphy, Manager

          Customer Contact

          • Mr. Steve Stagner, President/CEO
          • Mr. Kevin Thompson, Manager
          • Mr. Andrew McCombs, Manager
          • Mr. Patt Goeringer, Manager
          • Mr. Steve Hoppenstead, Manager
          • Mr. Justin Ziegler, Manager
          • Mr. Jim Murphy, Manager
          • Mr. Ottille Conradie, Manager
          • Mr. Felipe Rojas, Manager
          • Ms. Leanne Weston
          • Mr. Marshall Beadnell, Manager
          • Mr. Ken Murphy, Manager
          Additional Contact Information

          Website Addresses

          Products and Services

          Brands Sold:

          • Simmons Beautyrest
          • Serta
          • Sleepy's
          • Tulo
          • Hampton and Rhodes
          • Purple
          • Chattam & Wells
          • Dream Bed Lux
          • Snuggle Home
          • Eclipse
          • Purple
          • My First
          • Rize
          • Donco
          • Little Monkeys
          • Intellibed
          • 12 Park
          • Bridle
          • Pet Fusion
          • Imperial
          • Legare
          • Leggett & Platt
          • Mantua
          • Delta Children
          • Home Elegance
          • Lux Living
          • Brookside
          • Linenspa
          • Lucid
          • Malouf
          • Pacific Coast
          • Protect A Bed
          • BlanQuil
          • Pure Care
          • Skyline Furniture
          Refund and Exchange Policy

          • All of our policies can be found on our website and are included on our receipts and e-receipts emailed to our Guest.

            1.  Warranty coverage is offered through the manufacturer and will differ across brands. Guest are given and advised to review their warranty card for coverage details.  The law tag on their mattress will provide a code which is used to reference and against the warranty card for the length of the warranty period. Details for filing a warranty claim are located on our website Mattress Firm.com. Mattress Firm offers a free online warranty process for guest who feel their product has malfunctioned. A third-party inspection can be requested by the guest for an additional charge ($79.99 in most states) An independent inspector will visit the guest's home to assess the defect reported and submit their results. The process, expectations, terms and conditions are listed on our website home page under 'Warranty Claims.'

            2.  Refunds are generated by our salesperson and processed in our Corporate Office in Houston, TX.  Generally, refunds are finalized within 2 to 3 business days after all merchandise has been confirmed returned and the order cancelled. credit cards refunds may take up to 5 business days depending on the banks credit policy. Guests have also been give a self-help option on our website to request a refund in the event it is not received time.  We respond to messages in the order they are received and promise reply as quickly as we can Inquiries are responded to in most cases within 24 hours.

            3.  120 Night Sleep Trial - Guests are given the opportunity to exchange, or return, the mattress purchased for any reason during their first 120 nights of ownership. The process, expectations, terms and conditions are listed on or website home page under '120 Night Sleep Trial.'

          Business Categories
          Mattresses, Furniture Stores

          Contact Information

          2317 South Blvd

          Charlotte, NC 28203-5007

          Visit Website
          (704) 561-7367

          Accreditation

          This business is not BBB Accredited

          Years in Business: 38

          BBB Rating

          C

          This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

          View HQ Business Profile

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