ComplaintsforEcofit H20
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Complaint Details
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Initial Complaint
10/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
PLACED ORDER FOR PRODUCTS ON AUGUST 31st, ***************************************** EMAIL STATING WHY PRODUCT HAS NOT BEEN SHIPPED AS OF TODAY, OCTOBER 3rd, 2024.Business response
10/28/2024
Hello,
Customer was issued a refund on 10/25/2024. Our company had a delay in production, and I thought we emailed everyone on this matter. We not only refunded Mr **** but sent him his order as well. We just got shipment in last week. We are very sorry for this misunderstanding.
Best,
*****
Initial Complaint
11/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered the product on September 15th. I HAVE NEVER RECEIVED the product.If the company does not have the product I want a REFUNDBusiness response
11/22/2023
I am not sure how this complaint slipped past our team but we have since refunded the purchase and shipped out the order on ****************. This is not how we do business and apologized for the inconvenience that we caused the customer.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
3020-1 Prosperity Church Rd STE# 921
Charlotte, NC 28269-7197
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.