ComplaintsforCoolaroo USA
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Complaint Details
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Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased 6 of these shades on 06/12/2021 at **********. The shades have a advertisement logo that states limited life time warranty. Since then 2 of them have stopped working. I made a claim back in October 2023 when the first one stopped working. The company sent me an email: Im sorry to hear you are experiencing issue with your solar shade. Looking at your receipt this roller shade is a stock blind off the shelf. These blinds were discontinued in 2019 and we no longer have and parts or replacement blinds. I can trouble shoot with you and see if we can get it working. There should be a button on the bottom of the shade either the left or the right side. If you press the button does this shades "jog" or move in any way, or make any sounds? I tried to reset the blinds and they still did not work. I called back in after the 2nd stopped working> Now, they state is a year warranty on the blinds and they were out of warranty. They refuse to replace them.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.