ComplaintsforA&S Pools and Pavers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/01/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We went under contract with ***** at A&S Pools in June 2021 for a 18' x 38' concrete pool with 7' x 7' spa and 900 sq. ft. of travertine decking. During the first 30 days after contract he quickly excavated the pool and poured the concrete shell. At this point he collected the first 3 of 4 scheduled payments. At this point the job progressed stopped for 3 months. After countless texts and phone calls with multiple excuses I was able to get the plumbing and backfill done. That was 6 weeks ago. Again after countless attempts to contact ***** and receiving his verbal agreement to deliver to the job site all the materials and equipment (that I have contractually paid for) ***** has disappeared. The other key fact in this situation is that ***** is a unlicensed contractor doing jobs > $30k. He has found a dishonest General Contractor that files permits for ***** taking on the liability for overseeing these projects, but then distances himself from ***** when customers reach out to him. ***** has done the same thing to two other homeowners in my neighborhood and apparently dozens more in the Charlotte ***** The last conversation I had with this General Contractor he flat out told me ***** has no money to complete my job (as well as many other incomplete jobs) and that if I wanted my pool complete, I needed to start spending the final payment owed on the contract to get the work down and hopefully when that runs out ***** will have money to complete the remaining work. I did not accept that offer. I have also spoke to several of the sub-contractors that have worked for ***** and all have stories of how he owes them money too. At this point we are requesting ***** deliver the contractually detailed Materials and Equipment to the job site so a reputable contractor complete the job. DO NOT DO BUSINESS WITH A & S POOLS OR ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.