ComplaintsforBottom Line Property Management

• Initial Complaint

  09/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Email and call multiple times but no responses. It has been over several months now. This company has high turn over but when one person left the other has no ideas. I have requested for details billing provided for several months now and it is being ignored. They want to over-charged customers and by ignoring, they think they can get their ways. My contract terminated with them since June. Nothing should have been billed but they still handle things irresponsibly. The previous controller and property manager had told me to ignore these billing mistakes as they will fix these errors and I put it in writing right after our discussion.Also the company has yet pay me for the property damages from security deposit. The previous property manager has said that she will submit for full floor replacement due to damages but of course she left before any of these happening.Please kindly assist to resolve this as this company is very unorganized.Also, they don't follow the contract agreements.For example, (1) HOA don't allow monthly rent. This property management rent it for monthly and told me to dispute with HOA because HOA is wrong and by law it allow monthly.(2) they lost the tenant move-in check-list. The tenant confirmed in writing that they provided move-in check-list. However, this company lie...(3) Tenant breached contract and I never informed and they rent to someone never approved to move-in. The contract said that they should inform, but of course, never did.(4) ****** never returned the garage remote control and later returned back to the property using the remote control via garage. HOA and neighbors called. I called this company as urgent but never called back. I then take the initiative to change the locks and of course, they never called and charge me later. This is all happening after I terminated the contract....(5) they still have yet pay me for the damages from security deposit.Due to limited sizing, I can only provide limited info here...

  Business response

  09/07/2024

  We have been in much communication with this owner and have gone over her account in detail. As recent as August 23rd another email (see attached thread) went to her explaining her account and that she owes us $460 to get her account current. If this balance is not paid by September 15th, we will have no choice but to lien the property. 

  Customer response

  09/07/2024

   
  I am rejecting this response because:
  This is incorrect. Please see email from the previous controller. I was told that the account will be adjusted. Also I have requested details statement on the account but never received.

  In addition, I had called the multiple time to requested a follow-up but with no responses and therefore fill a complaint via BBB.

  Please see enclosed attached.

  Also, we already terminated our contract in June and they continue their ********. I also have confirmation email on the termination as well.

  Please help to resolved the incorrect billing.

  Please ask for the details billing (not a single lines or short description). I need to understand exactly what is being charged. How much they pay for the property damages. They had never provided with multiple requests....never responded.

  Thank you.

  Business response

  09/09/2024

  Here is the information in great accounting detail for thee entire year. You will see that we have credited what was promised. This owner has a balance and we will not negotiate any longer. We will file a lien on 9/15/24 if not paid. 

  
  $           500.00 Previous Balance (owner reserve)
  $          ********* Income for 2024
  $          (********) Expenses
  $          (*********) Equity  
  $          (******) Negative Balance (Owed to Bottom Line)
  
  
  Special Notes:
  $              ****** was added back to resident ledger per ******** on 8/1/25 that decreased the rental income due to Sec Dep dispute. This was owes to the tenant! 
  $             (******) Credit Given to Owner under account "Not Billed To Owner" on 6/1/2024 for Lease Renewal Fee (negative expense is a reimbursement offsetting the expense. 
  $              ****** Lease Renewal Fee initially paid on 4/30/2024
  $              ****** Maintenance Charge for Vacancy Check & Changed Locks on bill dated 7/10/2024
  $             (******) Maintenance Charge waived on 8/27/2024

   

  Customer response

  09/09/2024

   
  I am rejecting this response because:
  (1) refer to previous attachment from ******** - The error supposed to be fixed and the account bring to Zero balance and close the account.

  (2) "DO NOT" proceed on Lien or any action until this is resolved. we have yet resolved our dispute. 
  

  (3) Background info:

        (3.1 )  JULY 18 2024 FIX account and bring the account to Zero (see attachment 1)

        ( 3.2)  JULY 24, AUG19, and AUG 21 - with multiple follow up with NO responses from Bottom Line Property Management (see attachment 2)

        (3.3)  JULY 23 response with short information of $189.75 vacancy charge and eat up all $500 and own $460 (attachment 3).

  My immediate response is provided details info (replied by email and attached to previous BBB message). How can this from you are owning me for the tenant damages should be due to me to owing you instead?This is incorrect.

  You still have not explain how much did you all pay for the damages to my property.

  If I do not pay and file lien immediately DURING dispute is the most ridiculous thing I hear while you have not done your "DUE Diligence" to follow up. 

  As mentioned above with attachment, I have done my part to follow up but with no responses from you / your company.

  Please also noted that I take the initiative to call on AUG 29 and speak to ****** and said that there would be a follow up but NEVER did. After I waited couple of days, I then decided to take action to BBB. You all have done your part, we wouldn't be here.

  If you response as quickly as you do with BBB, I wouldn't have to file this dispute via BBB to resolve it with you.

  Again, please explain it to me (a) how much is the damage pay to me (when / how much) for the property damages.

  (b) how can the ZERO balance and close the account becoming a negative balance from $500 reserve + $460 (that's a total of almost a thousand dollars)

  (c) what happened to the FULL Floor replacement damages that Ally agreed - where is the payment.

  Thank you.

  Business response

  09/10/2024

  I don't feel we are getting any where so for the sake of moving on and putting this behind us. We are clearing the account to zero. The owner will not owe us nor will we owe the owner. 

• Initial Complaint

  08/27/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I rented my property located at *************************************** through Bottom Line Property Management Company. The agreement was singed in June 2023 and I did not like their service. So, I cancelled my agreement in July 2024. Tenants vacated the home on 1st August and I requested Bottom Line Property Management Company to hand over the all keys (front door, postal box, Garage door remote controls). They left just one key in the lock box and not surrendering the other keys.I'm signing an agreement with another property management company and those keys to do repairs. Though I reached out to Bottom Line Property Management company many times, they are not attempting to find those keys.I request Better Business Bureau's help to resolve this issue.

  Business response

  08/28/2024

  We have discussed with the owner that we do not have keys as the tenant that moved out did not surrender the extra keys and the garage remotes. We have reached out to the previous tenants in effort to obtain them. This is not uncommon for this to occur. 

  Customer response

  08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  05/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The property manager honored to issue a deposit and claims she has no tracking number and isnt sure what happened to it, she will not cancel and reissue the check. The property manager (***********************) has been unprofessional only responding when I threaten to take action if she does not correspond and keep up with the issue.

  Business response

  05/14/2024

  Refund check was issued in a adequate time frame per NC law. It's is lost in th email so we have cancelled the check and have reissued another for the tenant to pick up at our offcie in person. 

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My boyfriend and I recently moved out of a property that we were renting from bottom line property management and we left the duplex in better condition then it was when we moved in as we made upgrades to the property out of our own money that the landlord wasnt willing to make himself. We put screens on the windows so that there was ventilation in the house because the bathroom would get muggy when taking a shower due to it not having a ventilation fan. We fixed the chain in the toilet when it broke because we got no response from the management company about it and a few other repairs because it was easier to fix things out self then waiting or hassling this company about fixing them. Upon moving out we took a video of the property showing the condition and that there was no damage and they are still trying to take $293 of our deposit for paint repairs. We emailed them asking for them to explain over a week ago and got not gotten a response we then emailed again asking when we could at least expect the check for the remaining balance and again we got no answer. I then tried calling and they hung up on me. At this point we are at a lost as to what to do and just want our money back so we can be done with this company.

  Business response

  03/11/2024

  Hello - After researching we noticed that the terminology was incorrect on the statement. The damage was for a door frame repair and paint. Although we feel that this charge is valid we will be issuing the tenant a credit for $146.66 which is 1/2 of the original charge. Our Property Manager will be reaching out to the tenants today to  inform them. 

  Customer response

  03/12/2024

   
  I am rejecting this response because:
  The door frame in which you are referring to was broken when we moved in the property and if you go back and look you will find a maintenance report that we put in the first few days after we moved in  to have it repaired upon move in because to door wouldnt even close. So for this reason we are rejecting having the $146.66. 

  Business response

  03/12/2024

  The door Jam was report in January however in efforts to close this out we will refund the full mount withheld. 

  Customer response

  03/13/2024

   
  Better Business Bureau:
   Correct meaning that this was damage done to the property before we moved in and was reported to be fixed when we moved in in January. Please let me know when my full deposit is ready for pick up. 
  Thank you. 
  

• Initial Complaint

  10/30/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Several contractors have trespassed on my property, someone removed granite pavers I had placed on my property line. I had to stop a landscaper from mowing down my plants near my property line. Someone at the property spray painted my trespassing sign posted on my partial privacy fence. No one anwers the phone at the company. On Sunday morning at 7am, 10/29/23, contractors were cutting down a tree and this company didn't advise anyone in the immediate area that this noise would be happening. They send people out to do work and don't advise the contractors of the property lines. They need to be aware of their boundaries.

  Business response

  10/31/2023

  We have contacted the complainant and have addressed their concerns. They are now satisfied with our efforts to correct any issues. 

  Customer response

  11/01/2023

   
  I am rejecting this response because no one has contacted me to discuss any solution to the issues that have and is occurring with the rental property.  I'm deeply offended that their response is a bold faced lie.  This is an example of how they are doing business and skirting around their responsibilities.
  

  Business response

  11/07/2023

  We have not sent any contractors to this property but out of courtesy have informed all contractors to be mindful of property boundaries. We have no reports of moving pavers from the property line. We have notified the landscaper to be sure to look for property lines. We have no record or reports of anyone in our firm or maintenance team with any knowledge about spray painting a no trespassing sign.  We have several team members answering phones so i don't understand the statement that no one answers the phone.  Regarding the tree being worked on early Sunday, its the sub contractors responsibility to notify the area of any noise disturbances due to work. With that said, the subcontractor likely didn't feel that 7am was in violation of any city/county law. 

  Customer response

  11/13/2023

   
  I am rejecting this response because: There has been no contact with anyone from the company.  I have placed caution tape and no trespassing signs at and on my property.  I see that this company is doe not operate with common courtesy.  ********** will be called on anyone that steps foot on my property from here on.  I will no longer attempt to be a courtesy neighbor to the illegal drug users that occupy this dwelling.  This stops now since this company can not do better with invading my property.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩