ComplaintsforWeatherguard

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  had a roof anime with weatherguard and had a bay window over fixed in the process. it's had to be done multiple times, has leaked into the dining room at least 5 times now after being 'fixed' a multitude of times. the ceiling now has mold.dealing with *** ******* in ********* with his sidekick ***** *******. What do you think they wanted to do?? Offer me a pittance to fix it on my own and sign a waiver. *** has given me the full court press on nothing other than sign the waiver so they can get out of it. He's nasty and the team is inept. *** REFUSES to give me a file of what has been done to my home. *** needs terminated.SIGN A WAIVER SO *** ******* and ***** ******* can get out of their obligations ***** ****** from 5 on your side lives in my neighborhood and drinks wine with my wife! See you on the tv soon

  

  Business response

  10/04/2024

  Weatherguard has complied with the customer's wishes that the matter be resolved through our respective attorneys. This process is currently underway, as the attorneys have been communicating with each other. 

  Customer response

  10/04/2024

   
  I am rejecting this response because:
  Although it is true that I had no other choice but to hire counsel, the communications and negotiations are non existent.  The only communication we have received was a threat to sue me for defamation.  As of the last storm the rain continues to drip from the ceiling proving that their most recent repairs have also not worked.  Troubleshooter ***** ****** is getting all applicable documents from me on Monday to prepare for a news report.  Weatherguard has offered nothing outside of their original offer and waiver to get rid of me.

  

  Business response

  10/04/2024

  The fact that there has been communication between the respective attorneys is irrefutable, and can be proven by letters, emails, and phone calls between them. Again, this is per the wishes of the customer. 

  Customer response

  10/04/2024

   
  I am rejecting this response because:
  The response further confirms Weatherguards unprofessional approach to the whole matter.  The majority of any discussion between attorneys or me was suing me for defamation.  NO discussions are taking place regarding the continued roof leak and now mold that continues to cause a mess at my home.  Their responses are exactly why I got an attorney involved.

  

  Business response

  10/04/2024

  Weatherguard stands by the previous responses, and will continue to allow our attorney to communicate with the customers attorney. The comments from the customer are misleading and inaccurate. 

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This complaint pertains to Weatherguard LLCs refusal to reimburse $858.00 (invoice #******* included as attachment) paid by me to fix a leak in my roof on 20th August 2024. The leak was repaired by Ark Roofing *** an independent roofing contractor, who also confirmed that the cause of the leak was incorrectly installed plumbing flashing (pictures included as attachments) when the roof was installed by Weatherguard LLC on 01 July 2019. The contract with Weatherguard LLC (included as an attachment) clearly indicates 5-year craftmanship warranty (2nd paragraph above signatures) with no language on any restrictions as to who performs the repairs. In my conversations with Weatherguard, they refused reimbursement because it was done by an independent contractor. However, the contract has no mention of any restriction related to hiring independent contractors. Weatherguard also claims that the leak was reported to them a few days outside of 5-year warranty period. However, based on assessment of Ark Roofing ** (independent contractor) and supporting pictures provided as attachments, the leak was due to defective installation of plumbing flashing when the roof was replaced in 2019. Pictures, especially that of rotted roof, supports leak over time immediately after installation.

  

  Business response

  09/10/2024

  The homeowner called Weatherguard after the labor warranty had expired, as outlined in the complaint. Despite it being out of warranty, Weatherguard offered to perform an inspection and any necessary repair work as a courtesy. While waiting for the homeowner to schedule a date for the inspection and repairs, the homeowner hired another contractor to do the work, and sent an invoice to Weatherguard. Weatherguard feels that we acted in good faith to assist the homeowner, going as far as offering to perform an inspection and repairs when the roof was, again, out of warranty. 

  Customer response

  09/16/2024

   
  I am rejecting this response because:

   

  *** style="color: black;">1.  The signed contract (file Contract - Warranty.jpg), included as an attachment provides 5-year craftmanship warranty.  It does not forbid me from going to an independent contractor.

  *** style="color: black;">2.  Pictures provided by independent contractor clearly confirm 2 things.  First, the leak is due to 'incorrectly installed' plumbing flashing when Weatherguard replaced roof in 2019.  Second, the picture of rotted wood confirms that the roof was leaking well within the warranty period - immediately after faulty *************************

  *** style="color: black;">3.  Weatherguard offered to "inspect" the roof and not "fix" ***************

   

  Based on point 1 above, there is no restriction on me to go to an independent contractor.  Based on point 2 above, the leak was well within the warranty period.

   

  Best regards,

  *****

   

  
  

  

  Business response

  09/16/2024

  Weatherguard stands by our original response. 

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been with Weather Guard for a long time. My complaint is I have issues with my shingles and roof that needs to be repaired. We have talked so many times and send them pictures. Its not being resolved. Not done Correctly!! I have paid the company in full. Still has Warranty. They refuse to take care of my issues Accommodation and service provide did not meet the standards. I hope this matter will be resolved promptly and take my complaints seriously. If not I shall be focused to take further action. Thank you so much ****

  

  Business response

  09/20/2024

  Weatherguard Roofing LLC is actively working with the homeowner to resolve all issues. 

• Initial Complaint

  06/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Weatherguard did the roof of my neighbor, attached home, and killed a significant number of my plants and herbs because they used my water and then turned off my watering system. They left a mess all over my flowers and killed them. I had to ask them to clear their mess, they used my trashcan, not the huge dumpster they had, clocked my driveway all day and my mailbox. I had to tell them to clean up before they left, come and try to uncover my flowers from construction debris. I tried to call them several times, sent emails. This all happened the week of 6-17-24

  

  Business response

  07/16/2024

  Weatherguard has been in contact with the homeowner and reached an agreement to compensate for any damaged property. The check has already been mailed and deposited. 

• Initial Complaint

  06/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went with weather guard to install a new roof. The job took two days to do. The end of day one the roofers did not cover the roof and a major storm came thru. The storm did extensive damage to my whole first floor. It's been a week and a storm came through and my roof is still leaking. Not to mention the roofer broke a window and did not even notify me. I lost alot of electrical equipment because the room that flooded was my online studio. I am asking for the head of the company to contact me. The better business bureau will be my next stop to get help. Ohh and SERVPRO tried to bully me into doing business with them. They stockpiled 30 fans in my garage without permission. And TOLD me they will start the repairs.( pic incl) no one tells me what to do with my house ever.I have submitted an estimate. Weatherguard refused to send oayment of estimate in attempts to control the repairs that their company has caused. I expect payment for the invoice and they can assign a proxy.

  

  Business response

  06/24/2024

  Weatherguard has been in constant communication with the homeowner and has reached a verbal agreement to resolve all outstanding issues. 

  Customer response

  06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

  Customer response

  07/11/2024

  THIS IS NOT A DUPliCATE COMPLAINT; THIS IS A NEW COMPLAINT FROM AN INCIDENT THAT HAPPENED ON 7/10/2024 ( PLEASE SEE ATTACHED). Weatherguard promised to reduce the cost of the installation because of the substantial damage done to my home. Then *************************** sent a contract for me to sign, which would absolve Weatherguard of their responsibility. ****************** said if I don't sign it, they will not honor what was verbally agreed upon.
  

  

  Business response

  07/17/2024

  Weatherguard has accepted responsibility and acted in good faith to resolve issues with the homeowner from the beginning. No promises or agreements have been made on Weatherguard's behalf that have not been followed through on. The homeowner has unfortunately impeded progress as Weatherguard has repeatedly attempted to work toward a resolution. Weatherguard is awaiting a response from the homeowner at this time. 

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired this company to replace my homes roof. After the job was completed, there were several issues with the installation. The major problems include a newly introduced leak inside the home due to the vinyl siding being cut into in order for a makeshift piece of flashing to be installed. This leak caused my plaster walls to become damaged. To fix this issue, a repair crew came out and did a temp fix in which black sealant was applied on my gray vinyl siding. I was told a siding guy would have to come fix it. Several areas of the newly installed drip edge is damaged. J-Channel trim was removed during installation and never put back on in one spot on the rear of the house. I have attempted to remedy these issues for months now and the company is not taken responsibility for the damage or missing J-channel even though I provided photos and text messages during the process.

  

  Business response

  06/06/2024

  Weatherguard has reached out to the customer in order to reach an agreement, which includes repairs per the customer's request. 

  Customer response

  06/06/2024

   
  I am rejecting this response because:
    ************ only contacted me to fix one minor problem. The other issues they will not take responsibility for and said they will not fix. Then on top of all this, they threatened to put a lean on my house and cancel warranties  even though I was only sent an invoice once and talked to the company about getting the items fixed before the final payment was made. I paid them with in hours of this threat and since  I made that final payment I have not heard from them! 

  

  Business response

  06/06/2024

  Weatherguard reached out to the customer today and left a message. We are happy to speak with the customer tomorrow during business hours.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business advertised itself as a general contractor that can restore the damage that had happened from a recent hail storm. I signed the contract stating that WeatherGuard would restore my roof, vents, flashing, gutters, and paint. In addition, I added Upgrades to the contract to include upgraded shingles as well as gutter guards. Provisions of the contract state that no payment is due until the job is complete. However, there were several management issues that WeatherGuard eventually addressed by refunding me damages for the issues with the paint job. Now WeatherGuard doesn't want to finished the remaining contractual items. I hired another roofing company to identify what else needs to be done and there were quality issues that was observed as well as additional work that needs to be done because WeatherGuard didn't do them while installing the shingles. WeatherGuard inspected the quality issues but did not remedy them. Now they are demanding payment that overcharges me ~$1200 more than the work that was done and does not reimburse me for damages for quality issues as well as extra work that needs to be done before we can go about finishing the project. When pressed on why they didn't do the items that were not addressed they claimed that they have since changed their business model and don't perform work outside of roofing. So no gutters, flashing, vents, HVAC will be done. This doesn't make sense to me because as a roofer, you need to install flashing and gutters as they sit below the shingles.

  

  Business response

  05/17/2024

  Weatherguard has tried working with the homeowner on several occasions and has been met with conflicting responses and information at each encounter. The homeowner engaged an attorney very early in the process despite the fact that Weatherguard was actively working to resolve an issue that arose from miscommunication between the homeowner and the painter. (The homeowner gave the wrong color to the painter.) Weatherguard has not changed our business model, and has not overcharged the homeowner. An inspection by Weatherguard was canceled by the homeowner as they stated they would be getting their roof replaced anyway because it was damaged by a tree since the last roof was replaced. The homeowner engaged an attorney again after stating that they were ready to pay and close out the project. Weatherguard is agreeable to another inspection and repairing any outstanding issues, but wants to be clear that the homeowner stood in the way of this happing.

   

  Customer response

  05/17/2024

   
  I am rejecting this response because:
  Although it is true that I have retained an attorney, I only did so after repeated failures on Weatherguard's part on providing me an itemized bill that justified their invoice. As you can see in my precious attachment; their invoice recognizes that Weatherguard is failing or is unwilling to perform the work that they are under contract for. Their excuse for breaching the contract is to the tune that their business model has changed as they only replace roofs and no longer perform the other actions highlight as 'not doing' on their invoice. The quality issues were identified and presented to WG. They did, in fact, perform an inspection and saw the extent of the quality issues. They are correct that I initially told them to hold off to see if my insurance company would fix their mistakes due to a tree falling on my house. They did to some extent and I sent Weatherguard an estimate for the portion of the defective items that will not be fixed by insurance. At no point was Weatherguard prohibited on fixing their issues and I encourage them to present anything proving the contrary. 

  

  Business response

  05/30/2024

  Weatherguard Roofing & Restoration have met and come to an agreement to remedy the miscommunications, and close out the project on a positive note. 

  Customer response

  06/04/2024

   
  I am rejecting this response because:
   I must provide a response within five calendar days. It is true that WG and I have met privately and came to a tentative agreement. The representative stated that they must get the agreement validated from their staff and that I can expect a response early this week. To date I have received no response stating that the terms of the tentative agreement has went through. I am hopeful that it is simply making it's way to me.

  

  Business response

  06/04/2024

  Weatherguard has been in contact with the customer, and the two sides have come to a resolution. The miscommunications have been addressed. 

  Customer response

  06/06/2024

   
  I am rejecting this response because: I must submit a response within five (5) days otherwise this complaint will be resolved by default. WeatherGuard and I have indeed come to a verbal agreement but the ** team is drafting a settlement agreement and I have yet to receive a finalized copy. I have confidence that it will contain everything that was agreed to during the discussions but I must keep this claim open until the matter is resolved in full. 
  
  

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have attached the overall main issue below in great detail. We have had nothing but problems since day 1 with this company and this is the 3rd time we have used them. We have never had any issues like we did this time around. They continue to send us a final bill, but it is not itemized which I have asked for multiple times. My husband reached out to *********************** on Friday April 5th. ***** was very unprofessional on the phone. He said he should not have answered the call because it was Friday and he should have been off anyway. My husband was needing a few questions answered about things were are being billed for that were not completed. He took pictures of the fireplace as well. The initial insurance claim had things on it that the contractors did not repair when they replaced our roof. ***** said that if it was on the initial claim and we did not have to pay anything out of pocket, then it should not matter. That is not correct! I continue to tell them that we will not pay for things that were not completed. They either need to come out and fix everything that is on that claim, or deduct it from our final bill. They are also charging us for the permit which was never discussed until we received the final bill. We had no idea that would be charged to us to pay out of our own pocket. ***** basically told my husband he would get back to him, and hung the phone up without my husband agreeing to end the call. My husband tried calling him again last week on Thursday April 11th. He left a voicemail for ***** to call him back. ***** called him back, but my husband unfortunately could not answer because he was busy at work. ***** did not leave him a voicemail, so we again are left hanging in the air. As of now, we should not be paying $222.22 fort he permit, nor $518.87 for the fireplace repairs that were not completed. We should owe them $18,564.23, but their final invoice is showing $19,305.32, which is not correct.

  

  Business response

  04/24/2024

  Weatherguard Roofing's management has been in contact with the homeowner, and is actively working on resolving any miscommunication.

  Customer response

  04/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. We have fully resolved this issue. Are you able to cancel or remove this complaint? 
  
  Thank you

   

   

  
  

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed a contract with Weatherguard to replace our roof in the summer of 2023. We continually had to follow up with them to find out why we weren't being scheduled. After a couple of months of no word and us following up with them, they then told us we had to pick new shingles as they couldn't get the originally selected ones. Again months go by with no contact from them and I would call and ask for status. I was told it's a supply chain issue and they couldn't get shingles but they assured me they would call us and keep us posted. More time passed, no contact. Finally in December, I called and left a message asking for a return call as we wanted to go with another provider. No return call. Next thing you know a few days later we have a guy knocking on our door wanting to place a dumpster in our driveway because we are suddenly scheduled to have our roof done. We had to turn him away because Weatherguard missed the fact that they are responsible for removing our solar panels first. Had they called, we would have reminded them about the solar. Our roof got replaced. No communication whatsoever about getting it inspected. More months go by and they send me an email out of the blue stating they are done and sending the completion notice to insurance. I told them no, the job is not done as we haven't had it inspected and the solar still needs to be put back on. I was told they'd have the local guy call. Of course, no call. I had to follow up with them and advise, still no call. Finally the local guy calls and has set up the inspection. Our roof failed inspection. The only reason I know this is because I asked the inspector directly. No one from Weatherguard has bothered to call us and inform us. In fact, they called and asked for payment. I once again had to inform them that the job is not done. Then I get an invoice in the mail stating the job has completed and to pay them. So here I sit with an roof that didn't pass inspection, and no solar.

  

  Business response

  03/19/2024

  Weatherguard has been in touch with the customer, and is scheduled to meet and resolve all issues on Friday, 3/19/24. 

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 09/12/23 ********************* from Weatherguard Came to my house and we discussed putting a new roof on my house. I told him that I couldn't pay the deductible because I was on social security and I couldn't afford it because of my other bills. he told me that He could say that he did the gutters and that money would be used towards my deductible. He took pictures he said he submitted them. That is my first complaint. My second complaint is I told him that I wanted my roof to match the same color as my garage roof. He went and looked at it and said okay I know what color that is. I trusted him that he knew what color it was and so I signed the paperwork. The names for colors are rough aren't the same as black ******************* they have different names so I figured he knew. And 3 separate occasions I spoke with **** concerning the Deductible, He told me that corporate takes care of that. After the the roof wasn't stalled I called several times to complain. I spoke with the man by the name he would help me with the situation in which he never did. After a while he stopped answering my calls so I received an email from another employee in which I called they told me that they would get back with second time they called they said that I signed off on the paperwork for that color so that there was nothing they could do. Meanwhile they kept sending me emails telling me the amount that I owed but my insurance company told me that they would not pay them unless there was an itemized list of the work that was done. All this time I was complaining to my ***************** About the color of the roof. He told me that he would not release the second check until it was resolved. I spoke with ***** another told me that the field manager wanted to speak to me I also spoke with him about the roof color he turned around and told me that he Told me he could match it as close as possible in which was a lie he never told me that. We made an appointment for the field manager to come to my house in which ***************** didn't told me he couldn't make it so I told him to just have him call me. A week later the field manager calls me and told me that **** told him that I chose that color and which is a lie I was never showed any colors to pick from and if that was the case I wouldn't be complaining about the color now. As you can see in the pictures my garage is a lot darker Gray than the roof that they installed on my house is the light Gray with the green tint. The field manager is ****'s boss he told me that he's never had a problem with **** in other words I'm the liar. I have no reason to lie I thought **** knew what color it was he told me he knew what color was instead he picked whatever color he wanted. Was never shown booklet with a color to pick **** later told me that it was in the pamphlet he gave me which it is but I never looked at it because he chose the color himself. I have no problem releasing the check from ********************* but I feel they should give me a reduction on my deductible because of the wrong color being installed. I feel this company is money hungry and don't work with their clients period the field manager told me they could replace the roof with the color of my choice but he would double charge me. I'm not happy with the color but I feel I have no choice in the matter so I'm hoping the company would give me a reduction on my deductible. Also I would appreciate no more phone calls. I have requested the check from my insurance company I received it Saturday I will be deposit in my bank tomorrow and as soon as the funds are available I will release them.. They have threatened to put a lean on my house, he also told me he would take me to court. I'm talking about the field manager I don't appreciate threats when their company did me wrong. **** lied to his boss telling him that I chose that color I am so upset I wanted to call him but what good would it do me. I have lost sleep over this it's called causing me a tremendous amount of stressI have lost sleep over this, it's causing me a tremendous amount of stress. I am An elder on disability.

  

  Business response

  03/15/2024

  Weatherguard disagrees with  and denies these accusations. At no time was the customer told their deductible would be covered, as this is against state laws and company policy. Weatherguard has called seven times and left seven voicemails for the customer to try and discuss the situation since the complaint was made, and has yet to receive a response. 

  Customer response

  03/15/2024

   
  I am rejecting this response because:
   First First of all ****** only called one time. I did return his call, I left a message but he claims he never received it or accidentally deleted it. 

   I have no reason to lie about **** telling me that they would take care of the deductible. 

  I spoke with ****** today he told me that he told his boss that he hadn't heard from me.

   He should have checked his messages... 

  

  Business response

  03/27/2024

  Weatherguard stands firm as to our previous response regarding the shingle color, communication, and deductible. You were showed a sample of the shingle color to be installed, signed a contract with the shingle color identified, and had several months since the contract was signed until the roof was installed to review the color. Weatherguard does not and cannot pay an insurance deductible. You have relayed on at least one occasion to one of our Sales Managers that you could not afford a payment plan (per month) of any amount, so it appears that the issue at hand is you paying for the deductible. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩