ComplaintsforCarolina Lacrosse Association
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Complaint Details
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Initial Complaint
09/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I enrolled my child into one of their lacrosse training camps and used an app they suggest using moving forward. The app ultimately gave the wrong start times for the training session and my child missed the entire thing. The app displayed an evening time and apparently it started in the morning. I immediately reached out to *************** letting them know the app has the incorrect times and asked for a refund. They said "no problem" and then acknowledged that they knew the app gave the wrong times and that their website showed correct times. Regardless, we missed the first session and I continued to ask for a refund to be processed. Since then I have reached out 3 times and haven't heard back. Please help me get our money back for a service never received.Business response
10/05/2023
Refund had been issued on September 26, 2023 at 10:06amCustomer response
10/06/2023
I am rejecting this response because:
Refund has not been initiated or received on my end. Please provide proof showing the refund was initiated on your behalf.Business response
10/06/2023
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.