ComplaintsforPuff Tobacco & Cigars
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Complaint Details
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Initial Complaint
10/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company is selling a product by weight, and they have multiple stickers indicating that they are on sale and they have been on sale for the last few months since I’ve started visiting this store. Today I tried to go in and the lady behind the counter charged me for much more than that sale price and after confronting her, and indicating that the sticker still says it’s on sale for that price she refused to refund me and indicated that the sale was no longer available even though they had not removed the sticker, nor was there anything indicating when the sale had ended on the sticker. So I ended up being charged $41 for a $35 sale and they refused to rectify this issue. she actually was quite stand-off-ish about it. I’ve also had issues where they sell me this same weighted product for the specified amount and have given me less by weight than they claim they have given me. I’ve measured at my house and brought it back to the store, and I did confront the sales person about this, and they did say that they had incorrectly weighted it. The person did rectify it then. However, this time it is a bit ridiculous for a business to be operating in such a manner to not rectify this simple issue.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.