Business ProfileforAdwerx, Inc.

Our firm used Adwerx for a number of years starting in 2019, including through the pandemic. They did agreed to modify the contract to help keep us on the service during the pandemic. In May of 2022 we requested that all advertising services be terminated. This was due to the privacy changes with *****, ******, and ******** and the advertising services were longer effective. We were notified at that time that we were stuck in the contract through ******* because we were required to cancel with 60 days notice. We immediately gave notice for termination so that the contract would in end *******. We notified Adwerx staff again in ******* that we were requesting termination of the contract at the end of the term. In 4-1-23, we discovered that the services were not terminated. We contacted them on 04-10-23, and asked why they had not terminated the advertising. The representative stated, "We can definitely turn off the portal for you and terminate you partnership..." So basically, they admitted that they had not terminated the advertising. On 4/12 & 4/25 we again contacted Adwerx and stated that we wanted the advertising terminated and that payment would be withheld until ads were terminated. In May, June, July, and August we contacted Adwerx staff requesting that they stop running the Automated Ads. In late August 2023 it appeared that all of the advertising had ended. As we had committed, we paid for the advertising services that had been billed through the end of our contract in March 2023. We heard nothing further from until now. This may have been an issue with our representative who did not notify the correct department to terminate our automatic advertising services. However, we should not be penalized for an internal controls issue. If Adwerx pulls our reps ******* they will see all of the communications. Any ******************* considering Adwerx needs to know about the automatic contract extensions and the difficulty in terminating advertising.