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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On October 17, 2021 I placed an order for 100 magnets with my company logo. I approved the art work and was charged $198.72. Order ID #**********. I have had no communication with this company unless I reached out to them asking for an update on my order. Four months later I still don't have a product I paid for. Every time I chat with one of their online experts I'm told to check my email and I'm told its in production and the dates of shipment change. This is absolutely the worse experience I have ever had ordering a product online! The communication is dismal and full of lies as far as I'm concerned. I could have ordered these from numerous other companies but I chose this one because they are located some what close to me and wanted to try and support a business more local. Never again! This is riduculous!Business response
02/25/2022
Business Response /* (1000, 5, 2022/02/16) */ Hello. We are truly sorry to hear that. Our objective is to serve the customer and to offer them stellar customer service. Unfortunately due to all the shortages that US is facing, we have lack of material to produce certain products. Attached are the 3 letters that we have sent to all our customer keeping them up to date with what is going on. Our main suppliers keep pushing back the dates they are supposed to fulfill our PO's and they do not give us exact dates. We are trying to keep everybody updated with all the information that we are getting. We are accommodating customers with refunds, if that's what they choose, but we also have customers that understand the issue and are willing waiting. We apologize again for the inconvenient and we will refund the customer right away. ****** ******* COO at Direct Promotionals
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.