ComplaintsforBasic Finance, Inc.
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Well I have had this loan for over feel like 10 year. I have moved since than and I now live in ************ and been here 11 months. But the issue is I am disability and I live on a fixed income. They know that and are aware of that and they know i only get paid 1st and 3rd of every month. They are cold hearted and I pay good when I can. I will admit I am behind but you can't help when personal this come up. I told them I had to get my car fixed and they still want money money money they want work with you. They said you either pay 94 dollars or 230 dollars or I will come and repose your stuff. They change the pay off amount of my loan all the time and it like I keep paying and paying and I never get it paid off. I took this loan out when I was in high school and now I am 28 year old and I'm still paying on it. And I just want them looked into. And I want my payment to be a reasonable price and I want the actual pay off not this and then call back and be something different. I am disability I have anxity and ptsd and panic attack and I have had enough of this place. They are so rude I have called headquarters and they don't care they say what ever they say is right. Which is not right I want to live in peace not like this. Please look into this place. Please??Customer response
07/07/2024
I have not heard from the business in response to my complaint. They are still harassing me and it causing me to have anxity attack and panic attacks. They even threaten my mother. She has seizure. I even tried to get this family debt solution place to help me and the business nor the headquarters would work with them. They told me that the way they talked to them they are just out for money and they care for no one but money. They told me it was great I have turned it into bbb and that I need so one to help me fight this fight.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.