Customer ReviewsforStandsandMounts.com

I ordered a 5 tv display 12/8/23 said would be shipped in next 3 days 20 days later still not shipped ,had to order (3) Chief CPA Series Pin Connection Column (Various Sizes) CPA036, (3) Chief CPA Series Pin Connection Offset Ceiling Plate ****** in order to mount the 5 tv display, which i did and received it in a week after ordering it, now 25 days later the 5 tv mount has still not been shipped and i am calling to cancel the order and return the unused unopened items for the ceiling mount that i already received and they want a restocking fee for it amazing how they make things work even when its their mistake on not sending the whole order out at first and when you return half the order that you received they want to charge you for it.

We regret this situation. The preordered item was on a different order, so we did not know that the two separate orders for different items were purchased to work together. Since clearing up this misunderstanding, we've sent *** to return the items to us, and we have issued a full refund to this customer.

I ordered a ladder rack, they shipped it and it looked like it got run over by a forklift. item was bent twisted, torqued. I took pictures and sent it to the vendor. I didn't hear anything back so I tried calling them, got their voicemail. I needed this for a job that I was at so I tried emailing and calling again with no response. I contacted the credit card company and charged back the amount for the item. the next day I received an email asking if I charged it back, I said I did and ask them how they intended to proceed I gave them four choices. They responded that because I charged it back then weren't able to help me anymore. interesting because they never helped me to begin with!I recommend never buying anything from this company because if there's a problem they don't help you in a timely manner and if you dare to charge back the amount because they didn't help you they'll refuse to do anything to make it right.

We're sorry you feel this way. You called us late on Friday evening and left a message in regard to the damaged item. We did not ship a damaged item to you. The shipment carrier damaged the item while in transit. The damaged item was disappointing to you and bad news for us too because we now had a reship issue along with a claim to file against the carrier. We responded to you first thing on Monday morning and offered to have the item reshipped, but you said you had already filed a credit card chargeback. Chargebacks take weeks to process and resolve. Card companies issue immediate refunds and pull the funds directly from merchant accounts. Since the item was not as described your card company allowed the chargeback and initiated a refund to you for the damaged item. Since there is an active chargeback dispute in progress, it ties our hands in terms of resolving the issue with an immediate reship. We offered to place a new order for you and recharge you for a new item (since you are refunded from your card company for the original shipment) but you did not accept that path toward resolution. You offered to keep the damage item and just fix it at a discount, but since the item is now part of chargeback dispute and a damage claim, the carrier will need to pick it up to inspect and then pay our claim. Theoretically the carrier bought it when they damaged it. We would have reshipped a new item to you right away a chargeback dispute was not in progress. The chargeback was initiated over the weekend before we had a chance to resolve this situation without card company interference and carrier claim processes.It sounds like you felt unheard over the weekend, and we truly regret that the lack or response made you feel you needed to initiate a chargeback to be heard. We try to respond as quickly as possible to each customers questions or concerns. As is noted on our website, **************** is currently available by phone weekdays and via email on the weekends. It appears we will need to add phone hours on the weekends since we never want our customers to think we are not hearing them. Please accept our apology for the delay in our response. We will do better next time.

Purchased 6 chairs. The first 2 were absolutely fine. Second 4 on backorder and came about two weeks later (when promised), but front legs were uneven and all 4 chairs wobbled. Replacement legs were sent. Same issue. I asked for a remedy. Received $50 refund - less than 10% of purchase price - but still have 4 of 6 wobbly chairs. Have emailed the owner twice to no response. Could have bought from *********. Lesson learned, I guess. Disappointed.

Hello, We regret that your chairs did not meet your satisfaction. The notes in your order show that you agreed to the refund offered, and said you would adjust the chair legs on your own. If you have not done that, please let us know and we will be happy to have new chair reshipped to you. We have numerous recorded responses that were sent to you, so please also check your junk and spam folders for our correspondence. It is our aim to have you be happy with your purchase.

Appreciate the response, but it is orchestrated and incomplete. Nothing went to my SPAM folder and I'm sure the email response that I quote below email also shows in the records. Asked for a phone call to discuss options a couple of weeks ago - a call that never came. Emailed the owner as well, with no response. I did, however, receive the following response via email after I advised this business that a $50 credit didn't seem like the right solution for brand-new wobbly chairs. "This matter is now considered closed and no further action is needed. On 4/28/2022, we refunded you the $50.00, that you agreed to accept as well as parts to correct the problem." My objective is not for StandsandMounts to resolve this in the court of public opinion . . . never was my M.O. But the tenor of their private email to me is a lot different than what was posted to BBB. At this point, I guess I will jerry-rig the legs myself to be level. Wish that this had been handled better by the Seller.