ComplaintsforLe Croix Academy for the Performing Arts
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Complaint Details
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Initial Complaint
08/02/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
My daughter started at this dance studio on 05/21/2024. We paid $499 down payment (to make monthly payments less), $20 locker rental fee. 06/01 $188 payment drafted. 07/01 $188 payment drafted. During the initial consultation, me and my friend were provided a contract to sign. The owner advised it was late (9pm) and rushed us a little. I verbally questioned the withdrawal process before both of us signed. Owner advised if it didnt work out, it was no problem. This is where she should have directed us to the withdrawal section of the contract that we were not given. My 7 year old daughter was constantly told by the owner and only teacher that she did not impress her. After attending for about 4 weeks, my daughter begged and cried not to go back. A 7 year old should not have anxiety over trying to impress a grown woman. The fundraiser this studio participates in does not benefit your child, it supposedly goes towards a scholarship student but scholarships are not advertised. We were told to cancel with this dance studio that we have to pay 3 more months but not receive service. Our down payment could not be applied to the withdrawal. If we do not submit a withdrawal form and 3 months of payment, it would continue to draft our bank account until 12 months are complete or it will be sent to collections. I asked for a reconsideration and my down payment to be applied, she denied to approve. I have now paid $1,459 for FOUR weeks, (7 days) of dance. This business is setup to SCAM every single person.Business response
08/12/2024
See AttachmentsCustomer response
08/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.