Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing to express my concerns that your company is violating my consumer rights by still reporting the Self Help account. This account has been canceled and/or forgiven from my credit profile. Per the **** once the account has reached a charge off status, and the lender has filed it on their taxes as bad or discharged debt, the debt is now considered canceled or forgiven. This is now taxable income and income cannot be reported to a consumers report as debt.Customer response
02/27/2024
SEE ATTACHMENTS
Business response
03/04/2024
To ensure the privacy, security, and confidentiality of member records, the Credit Union does not disclose information about its member accounts. For further discussion of this matter, you are encouraged to contact Self-help directly at ****************** or ****************** ************************Customer response
03/04/2024
I am rejecting this response because: I have called and sent numerous certified letters to the business with no response.Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have opened many disputes and they were all closed with bogus excuses. This bank is horrible and allowed fraudulent orders and didn't do anything. I will be reporting yall and sending letters and if that still doesn't work then I will file in court.Customer response
01/12/2024
Here is the letter I sent to the ceo.Business response
01/22/2024
To ensure the privacy, security, and confidentiality of member records, the Credit Union does not disclose information about its member accounts. If you are wanting to discuss this, you are encouraged to contact Self-help directly at ************ * **** (Operations Dept.)Customer response
01/28/2024
I called and left a message. Its been days and nobody has called me back! This is a pitiful bank!! DONT BANK HERE!!
Business response
01/30/2024
On 01.30.2024, the Operations Manager spoke to you and addressed any concerns that you had. Thank you for your business.Customer response
01/30/2024
Yall were still of no help and are a fraudulent bank.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.