438 Customer Reviews
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Review from Hila R
1 star11/07/2024
Good evening!I did not receive any confirmation email the day Legaltemplate was taking my money, I just got an email the day I was signed up for the account, suddenly my debit card has been charged monthly for $39.95 without my consent or any notification from your company. this situation is perplexing, as I have not utilized the service since the trial period concluded, and it seems illogical to maintain an active subscription for a service no longer needed.I demand a thorough and transparent explanation for the lack of communication regarding my case, and just now I read the reviews on the company platform such a surprise that a lot of people complained about the same things and why it was not processed and the company fix this issue. When I contacted Legal Templates tonight, the ** named **** (sorry If it is wrong with the spelling) helped me just to confirm that I have been canceled for next month, I wish I would be not charged any more, this made an unhappy experience for me, this business model takes advantage from people by not notify in the last day of trial. Looking forward to hearing from you.Regards,***************** ********
Legal Templates, LLC Response
11/10/2024
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at ********************************Review from Chad C
1 star10/01/2024
Beware of Hidden Charges and Deceptive Practices Their entire business model revolves around getting people locked into higher-than-advertised monthly charges after the "free trial."They later billed me $49, far above the original $9.95 price they had advertised. When I reached out to customer service, they refused to offer any refund. This companys business model is designed to scam customers by changing prices and hiding communication, effectively trapping people into unwanted memberships.I strongly advise anyone considering this company to steer clear. Their tactics are deceptive, Stay away!Legal Templates, LLC Response
10/02/2024
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at ********************************Review from Christeen p
1 star08/29/2024
I was scammed by this company by a free trial that I canceled and was told by them I didnt. I never received one email from the company. I thought this was a service I could use. As soon as I got access I realized this service was not what I needed. Therefore I canceled immediately on the website. They originally charged me a $1.00 seven days after the free trial date. I assumed that meant I was only charged that amount because the cancelation went through. This was deceiving However there was a separate charge for the remainder of the balance of ***** in April and then charged ***** for May, June July and August. I called the number associated with this company and they said I never canceled and would not refund the charges. They said they would refund the pending charge on Aug 29 the day I canceled. I contacted my credit card company to get involved since they would not return charges for services that were canceled and never used.Legal Templates, LLC Response
08/30/2024
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at ********************************Review from Patrick S
1 star08/29/2024
Took $38.95 from my account without any warning or my knowledge and couldn't find a way to get it credited back to my account so I messaged them an email telling them that I wanted to follow up with legal action and got... MY REFUND IN FULL. I thought they weren't capable of it. Liars.Legal Templates, LLC Response
08/30/2024
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at ********************************Review from Kelly M
1 star08/28/2024
Good luck reaching out and canceling this scam. I have been told twice it would not show up on my account.Legal Templates, LLC Response
08/29/2024
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at ********************************Review from KHALILAH S
1 star08/16/2024
I have not received any consequential information from your app. I am a bit disappointed with your response and your legal letters.*****************************Legal Templates, LLC Response
08/18/2024
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email. Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at betty@legaltemplates.netReview from Diane M
1 star08/14/2024
Horrible. They lure you in with a $1.99 trail. My card was charged for a $39 month subscription without my knowledge. I called immediately to have the charge reversed, but was told they didn't have the capability to do so (that's a lie). When I talked to the agent a month ago I told them that I wanted to cancel the subscription. Today, a month later, I see that they have charged my card again. SO SHADY! I called today and was given the same runaround, that they couldn't refund the charge. I have had my bank dispute the charges. This company is DISHONEST! I would give zero stars, but that's not an option.Legal Templates, LLC Response
08/15/2024
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email. Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at *********************************Review from Matt H
1 star05/15/2024
Basic templates - scammy service. Tricky, predatory sign up requirement.. Mysterious cancellation steps will keep your card charged monthly. You could get this information for free online. Nothing fancyLegal Templates, LLC Response
05/17/2024
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at *********************************Review from Tiffanie A
1 star05/09/2024
The templates are OK. The customer service is severely lacking. Make a note that they do not offer refunds as I just received an email that states after the seven day trial. No refunds are able to be granted. Even if youre not using the service or you change your mind or youve paid for a few months and then wanted to cancel Im assuming they dont offer refunds because thats my situation.Legal Templates, LLC Response
05/10/2024
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at ********************************Review from Kristy D
1 star04/12/2024
They dont deserve 1 star. Be careful! This business does not follow their refund policy. I requested a refund with in the 30 days. Instead customer service cancelled my account without a refund, then proceeded to say because my account was cancelled they could no longer refund me.Legal Templates, LLC Response
04/15/2024
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at ********************************
Customer Review Rating
4.63/5stars
Average of 438 Customer Reviews
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