Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The shower sliding door wasn't fixed;The shower caulk was substandard;Parts supplied seem to be used with smudges and an old faded appearance.The microwave was not installed;The chandelier was never removed and replaced with an overhead light;The fireplace insert wasn't bought and installed;The outlets and receptacles weren't replaced;The full list of items to be completed is documented in text messages but most communication was over the telephone. Worker promised the space "was made ready for rental" but this was false. ***** promised to supply itemized receipts for the work which he never did. Without this, I have no idea what I paid for. I have asked repeatedly for this but I will need to take legal action if he doesn't comply. He supplied a vague invoice without detail so I'm unable to file taxes.Additionally, contractor was absent for days without communication causing delays and other providers hardship. For instance, the locksmith had to return twice because ***** wasn't there as promised when he arrived.Customer response
08/01/2024
The business owner agreed to my terms but didn't follow through and then he stopped communicating again. It's frustrating that I have to chase him.
Please leave the claim open. If he pays my costs as he agreed, I'll withdraw it later.
Business response
09/13/2024
Yes, I received the email. Some items I didnt charge for doing, because I dont install microwave that require electrical work, but I paid him what another handy man charged him. But overall I painted and did all I was suppose to do.
Customer response
09/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.