Customer ReviewsforIdeal Services Heating & Cooling

Ideal Heating and Air came to do our yearly winter tune up on our HVAC system. The technician was very polite and told us that our upstairs furnace, which is 11 years old, had a crack in it and he was required by law to tell us to turn it off. He then gave us a quote to replace a new furnace ($4200-$4700) and since labor was a large part of that price, that we should consider replacing the air conditioner too. He also said that our outdoor unit should be cleaned to make it last longer and that it would be about $350.00. We kept the furnance off all weekend and we decided to spend the money to have a second opinion. Another company came out and suggested that we ask Ideal to send us a picture of the crack in the furnace. We did and Ideal sent a picture. This other company then looked carefully at the furnance (inside and out) and found no cracks. They said we coudl turn the heat on and there was no issue. We decided to contact one more company to truly verify if there was any issue with the furnace. The other company came out and said again, that there was no issue with the furnace. No cracks and it was in great condition. Ideal was completely dishonest with us, claiming there was an issue, and then encouraging us spend the money to puchase a new system. Thankfully we got second opinions.We want to warn others from using Ideal Heating and Air in ****************** as they can't be trusted.

I have used Ideal Services for over 8 years. They installed my heat pump system and a new duct system and I'm so glad I got the electronic air cleaner they recommended, it has really helped with allergies and dust in my home. The system works great, only one repair needed in 8 years and when work was needed Ideal was right there. Its never fun to need service nor enjoyable to spend hard earned money on repairs but Ideal does make getting work done as convenient as possible. They give a 2 hour arrival window, and call when the technician is on the way, provide written detail of findings and written quotes for all repair options. They offer multiple options to pay for repairs including CC payment by text and financing plans. Everyone there is so nice and I always talk to the same people when I call to schedule my maintenance. I don't know if they are the lowest cost but you will be hard pressed to find a more knowledgeable, friendlier bunch!

I purchased a new HVAC system from Ideal in May 2020 for just under $6000....just about 18 months ago. Installation went well and I followed all recommendations for follow-up inspections and preventative maintenance. I noticed on 12/31/2021 that I was not able to access my unit so I called for service. I was advised a technician would be out on 1/3 and there would be a $99 diagnostic fee and that all parts were still covered undertone 5 year- warranty....no one was available to further advise on an extended labor plan or additional fee information. I waited for a return call which I did not receive.

The technician arrives on 1/3 and conducts the roughly 30-minute diagnostic assessment and advises the thermostat is out. He also advises there will be an additional $341.00 charge just to replace it as the parts are still covered under warranty AND a $50 warranty processing fee. Of course this seemed extra expensive so I called in to speak with the office and was advised the Service Manager was not available. He was out all the following week and I was able to speak with him on 1/10. I was advised I am being charged for ALL labor and expenses associated with replacing the thermostat INCLUDING the Service Manager's 30-minutes of time for processing the warranty paperwork in his office AND the mileage for him to return the broken thermostat to ********* as well as the technician's time to sit and write his report in his vehicle. I was also advised these are standard fees for replacing a thermostat. I really do not think these fees are reasonable and appropriate.

I called a couple of local service providers (**********, *******, and ******* areas) and learned the following:
-one offers a $59 diagnostic fee and then maybe $100 to $200 to replace the thermostat since I would not need to purchase the parts from them.
-one offers $95/hour labor rate compared to the $535.53 I paid for just over an hour's worth of work INCLUDING the 8-minute phone call in to the of