ComplaintsforF7 Floor Repairs and More. LLC
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Complaint Details
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Initial Complaint
09/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They installed hardwood flooring in our home. Within 6 months floor started to cup and buckle. Spoke to direct hardwood where wood was purchased and flooring inspector. We were told floor was not properly acclimated before installation. Spoke to the installers, they refused to do anything. They also refused to give us their insurance information. Told us take them to court. My husband and I are both senior citizens and do not know what to do.Business response
10/06/2022
This response was provided verbally to BBB:
- Customer reached out to us a year after we installed her floors. Nevertheless, we went to her house to inspect her floor.
- This is not an issue with the quality of our work. We installed the floor correctly. This is a defect with the wood, a manufacturer issue.
- We informed ********************* as we do all of our clients, that she is responsible to secure all information and follow all protocols for the specific type of floor she purchased. This is customers' responsibility.
- Flooring instructions vary greatly and are specific to the product purchased. We did not purchase the wood for ******************** nor did she provide us any specific instructions. To our knowledge, the boxes of wood had been in the home for at least 5 days prior to us coming to install them.
- For the reasons mentioned above, we will not issue a refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.