Customer ReviewsforSenix

I PURCHASED A SENIX LSSG-H2 ***** IN JULY OF 2024 THROUGH ******. THEY DO NOT HAVE THE *****S IN STORE, SO IT HAD TO BE ORDERED. AFTER PICK UP, I GOT IT HOME AND OPEN AND SAW I HAD RECEIVED A 2023 MODEL *****. LOOKED NOTHING LIKE THE PICTURE OF WHAT I ORDERED. I CALLED THE COMPANY 7/10/24 AND SPOKE TO ****. HE SAID HE WOULD "ESCALATE" THE CALL BACK. NOTHING.. I WAITED A WEEK AND CALLED AGAIN. HE THEN TOLD ME THE 2024 *****S HAVE 2023 ON THEM!?? WHAT A JOKE. I SAID "IF YOU ORDERED A 2024 CAR AND GOT A 2023, WOULD THAT BE OK?" HE SAID HE WAS TRANSFERRING ME TO A MGR. SAT ON HOLD FOR 30 MINS AND HAD TO HANG UP. I CALLED BACK THE NEXT DAY AND GOT A MGR NAMED *****. HE SAID THAT HE CANNOT HELP HOW THEY PULL STOCK TO SHIP TO CUSTOMERS. (EVEN THOUGH HE IS NEAR THE WAREHOUSE) HE COULD HAVE CALLED/SEEN TO IT THAT THE CORRECT ONE WAS PULLED AND SET ASIDE FOR ME. SAID TO TO RETURN THE ***** AND REQUEST A 2024 MODEL SPECIFICALLY! I SAID I SHOULDN'T HAVE TO. I ORDERED A CURRENT 2024 MODEL ***** IN JULY OF 2024, THAT'S WHAT I SHOULD RECEIVE. HE DID NOTHING AND REFERRED ME BACK TO ****** TO REORDER ANOTHER "2024" ***** AND PROBABLY GET THE SAME ONE AS THE 1ST TIME. REALLY TERRIBLE CUSTOMER SERVICE.

I purchased an X6 Tiller/Cultivator July 16, 2022 through the Senix website. It was at a discount from full price, but there was no disclaimer that the purchase would not be eligible for product support at a later date. In less than a year, the Battery Charger/Battery quit working and indicated a fault. I contacted Senix and they responded:"The X6 line was discontinued about 2 years ago. A wholesaler bought everything we had in stock. All the products and all of the parts. Unfortunately, we have nothing left here in inventory.******************* ( Services Manager ) Senix Tools"So, if you purchase any products from Senix, it is obsolete at purchase and warranty means nothing as they do not support their products, period. I did ask if there was a compatible replacement and they responded:"Unfortunately no"I will say, at least they responded, but product support is lacking.