Business ProfileforHumphrey Heating & Air Conditioning, Inc.

Humphreys have the worst customer service. They installed a new carrier system 3 years ago. May 2024 we arrived at our beach house and the a/c was not working. We called them and it was capacitor and the bill was $350. Then one month later we had renters and the a/c was not working again. Humphreys sent out a Techincian and I got a call that he could not get to the unit since there was stuff in front of it. It is in the owners closet and towels and sheets are in bins. It takes two second to move the bins out of the way. I live out of town so I had to call the management company to have them move the bins. He said he couldnt make a diagnoses since he couldnt get to it. Even though he couldnt make a diagnoses I still got an invoice for the service call for $137. Two days later I get an invoice sent to me for $497 but it says warranty for the blower. I had to call them and ask what does this invoice mean since it only says warranty. She said it is for gas to get there, Installation, freight to ship the new blower, freight to ship the old blower back and to process the warranty. I asked what is the cost per hour for labor. She said we dont have a set rate and it depends on the task. I will never use them again. NEVER USE THEM. I had to spend over $600 for something that is under warranty.