ComplaintsforSummer Pool Installations, LLC
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Complaint Details
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Initial Complaint
06/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 5/15/23 Summer Pool Installations installed an above ground pool at my home. This above ground pool was purchased with the intention of building a deck all the way around it. When the deck installers arrived to begin the deck work on 5/26/23 they advised the pool was installed crooked and therefore the deck would also be crooked. After taking measurements it was determined the pool was off by nine inches. Summer Pool Installations was contacted via telephone and advised "no one told us to put it in straight", then when they visited the home later that day they told me "There is nothing that can be done". They did not want to take responsibility for their installation error and instead blamed the error on the deck company owner who only advised them where the pool should be centered (I was there when this occurred). Summer Pool Installations did not contact the homeowner for approval on the pool layout prior to beginning the installation. They admitted to their error the second they confirmed that no one told them to put it in straight thereby confirming that it was in fact crooked. I am seeking full reimbursement of all installation fees paid in the amount of $2,000.00
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.