ComplaintsforUltimate Restoration & Reconstruction Services LLC
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Complaint Details
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Initial Complaint
01/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My mother, ***** ** ******* and I, ******* ** ******* hired Ultimate Restoration & Ultimate Reconstruction to complete repairs and renovations on our home located at **** ********* *****, ******** ** ***** in July 2022. The company owner, ******** ****** ****, was hired to repair water damage in the home, and also to make some renovation changes to the home. At the time, I was not aware that Mr. **** and his company, is not a licensed contractor (based on searching the General Contractors website for his company) for the state of NC. Mr. **** did not offer any sort of contract for the work, and I was unaware at the time that a contract should have been completed as well. Mr. **** started the work in July 2022, and promised to be completed with the work by October 2022. He was not finished nor anywhere near close to completion in October 2022. He then promised to have the work completed by November 15, 2022, as we needed to move out of our rental property by November 30,2022. Mr. **** was not completed by the promised delivery date of November 15, which was then moved to November 28,2022. Again, Mr. **** did not complete the work on time. Mr. **** ultimately caused my mother and I to have to extend our lease an additional month through the end of December 2022. During that time, he promised multiple completion dates, all of which he missed. The final date for completion was to be December 16,2022, which he again missed. Ultimately, Mr. **** had to stop any further work as we moved back into the home on approximately December 28, 2022 due to the lease ending. During the many delays, Mr. **** failed to provide adequate reasoning for why there were so many delays, refused to provide timely updates on progress of the project. We paid Mr. **** approximately $60,000 for the work, and it is still not completed and Mr. **** has not contacted us to discuss completion or to discuss next steps.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1332 Mama's Way
Knightdale, NC 27545
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.