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            Business ProfileAppalachian Tire & Auto

            Auto Services

            Contact Information

            405 Blowing Rock Blvd.

            Lenoir, NC 28645

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

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            Business Details

            Location of This Business
            405 Blowing Rock Blvd., Lenoir, NC 28645
            Email this Business
            BBB File Opened:
            7/14/2004
            Alternate Business Name
            • Tuffy Auto Center
            • Appalachian Tire and Auto
            Business Management
            • Mrs. Kim Willson, Office Manager
            • Mr. Rick Willson
            Contact Information

            Principal

            • Mrs. Kim Willson, Office Manager
            • Mr. Rick Willson

            Customer Contact

            • Mr. Rick Willson
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            05/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Took my car in for water pump leaking .Was called an told it was head gasket.Was told ******* for that then was called an said they couldnt be fixed an new heads would be over a thousand a piece an i needed 2.But that he caled kia ***** an could get a motor an it would be ******* .I asked if that would be charge for all an he said yes. I said go ahead .Then i go to pay ****** down an he writes balance on bill for ******* an i asked what he was talking about . That i am a single mom fighting cancer an didnt have that an that he told me ******* .This is from **** he then said he would take of ****** without owner knowing.I told him to have owner to call me an he gave me reason an reasons.When i went to pickup her owner said he put a water pump on at no charge which was funny.They didnt lock my car up an homeless people got in it an stolen i dont know what all an it looked like they sleeped in it an lord knows what. My car isnt a junk car i have took good care of it .This has really upset me .an not good for my health
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Karen F

            05/17/2023

            Scam! Beware of this place! I was charged $300 for one hour of labor! When I brought it to their attention the manager/owner came in and screamed at me that is the price and I have to pay it. I am filling a small claim suite against him.

            Appalachian Tire & Auto Response

            05/18/2023

            We have a subscription with Mitchell/On Demand to reference for our labor times that we charge. As we explained to the customer, we charge based off this amount. Also, the customer was given a quote before the work started and approved the repairs. The amount did not change. The customer stated that google said the secondary thermostat (also called a coolant adapter) took an hour and a half. We offered to show her the time listed on our computer off of Mitchell (the same program most dealerships use), which is 3 hours and the customer did not seem to want to listen. We also reviewed our security camera. The customer arrived at 1:32 and left at 4:04 pm. The customer was not yelled at, but we did insist that we be paid the amount that was previously approved by the customer. The customer did not have an appointment and the vehicle was overheating. The customer stated that she was in a hurry and needed to pick up children. We did our best to accommodate her, and even had two technicians work on the vehicle to try to expedite the repairs. The customer appeared to be very agitated and impatient the whole time she was here.

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