Business ProfileforParkway Ford Lincoln of Lexington, Inc.

Ordered a 2024 Ford Maverick from Parkway Ford in July 2023 for MSRP $38,820.00 this price included options and delivery for which I made a $500.00 Down Payment. The truck arrived at Christmas with a sticker that listed options and delivery MSRP for $38,820.00. I was told all the accessories had not arrived and it needed an inspection. Some weeks later I was informed the vehicle was ready and I asked for a Bill of Sale for my Bank. It listed the vehicle as $38,820.00, taxes and documentation fees and an unauthorized "VIP" treatment for $597.00. For a balance of $41,787.00. I complained about the "VIP" charge and was told I had to pay that since the vehicle was on the Parkway Ford Lot. I then asked where the initial down payment of $500.00 was listed on the Bill of Sale. The salesman explained it was in the taxes and fees estimate, it was not included when adding together the line items of taxes and fees. Parkway Ford was unwilling to give me a line item on the Bill of Sale that I had already paid $500.00 nor were they willing to remove the unwanted "VIP" $597.00 fee. I contacted another Ford Dealer in Salisbury about ordering the vehicle again and was assured that, I would receive credit for any down payment and without charges that I was not made aware.