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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased our home 03/31/2023. Immediately noticed 14 defective windows. We filled out a warranty request with Atrium. Atrium did not respond. We want our windows replaced.
Business response
06/04/2024
See attached response.Customer response
06/04/2024
I am rejecting this response because: Atrium never responded to our warranty request in the first place! They mailed us, the homeowner, two boxes of parts. We contacted the media who sent Atrium an e-mail. That is the only way we got a response. The warranty for the service call and labor is now expired. If we have additional problems and have to call ********************* again we will have to pay for the service call and hourly labor. We would like to have an extended warranty that will also cover the service call and labor for the next 3-5 years, in writing. The technician has to come out of ************** and travel all the way to ****** Tennessee. We don't feel that we should have to pay for labor and a service call being that 14 out of 14 windows were not functioning.
-**** and *********************
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