ComplaintsforCounty Of Cabarrus
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/29/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
********************* of ****** homes services was scheduled to refinish the stairs in my home. We agreed upon an amount, the work was scheduled to begin on November 15th. I sent him a deposit of $600 for materials the same day. On Sunday Nov 14th, he messaged me that he had an appointment on Monday and that he would be out to start on Tuesday the 16th. On Tuesday @ 2:15PM (he was supposed to start at 9:30) he sent me a text indicating he could not locate the materials to do the job. He indicated stores were showing delivery on the 22nd so we agreed he would start on the 25th. On the 19th, he sent another text indicating further delays in the materials and we agreed he would start on the 29th. I sent a text on Sunday the 28th to confirm he would be starting on Monday the 29th, no response. He didn't show up on Monday, I tried contacting him thru the Next Door app as well, still no response. Tuesday morning the 30th, I texted that I needed to cancel, I had had enough of the delays. There was also a new post on the Next Door app from another woman who had paid him $189 deposit to fix a door, and she had not heard from him since. Wednesday, December 1st I sent another text asking him to confirm receipt of my messages from the previous 2 days. He finally responded with a list of excuses and acknowledged he owed me a $600 refund. He said it would take a week or so to gather the funds. On Dec 11 he indicated he would get paid the next day and would send me $200 and he would send everything possible until paid, should be no more than 3 weeks. As of 12/28 I have received no money and no further communication
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.