ComplaintsforVolvo Cars New Bern
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Complaint Details
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Initial Complaint
10/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a certified preowned Volvo. At the time, there was not any check engine light information disclosed to me. Its been less than a year, the check engine light came on. The Volvo history has 27 codes that have been thrown. This information should have been disclosed before I purchased the vehicle.The dealer needs to pay for the fix and make sure Im reimbursed appropriately. To make it more difficult, I am military and PCSd to another state and cannot go back to the dealer to resolve this issue.Business response
10/10/2023
We would be happy to assist ************************. Any warranty that conveyed with the purchase of the vehicle has been disclosed to *************************Customer response
10/13/2023
Complaint: 20711311
I am rejecting this response because:the vehicle had a history of issues and is indicated by the check engine light history. These issues were not disclosed to me upon purchase. They should have been. I believe I purchased the vehicle under false pretenses.
just because there is warranty, it doesnt not ignore or change the fact I was sold a vehicle with over 20 issues.
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.