ComplaintsforAppalachian Regional Healthcare System
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Complaint Details
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Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Called to make an appointment with Appalachian Regional Internal Medicine in March 2023. Appointment was to establish care, we moved here in June 2022. First available appointment was in August 2023. While at the appointment, I was told by ************************* (***) that this was his last week working there and asked if we had been told ahead of time. We had not. We asked if we would still have established care with the facility even though he was leaving, he said yes. Appointment went fine. A couple of weeks after the appointment, I called to get clarification on a prescription prescribed by *** *********. I was told that no one could help me because the person that saw me was no longer there. They said that care had not been established and that they were not seeing new patients. The sole purpose of the appointment was to establish care. I understand that at the time the appointment was scheduled, they probably didn't know that the *** was leaving in August. However, when they found out, they should have reached out to tell me my options. I asked for the office manager to call me and was told they would but I have not received a phone call. This was a total waste of money and time. I need to have established care or I need to have a refund so I can start over.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.