ComplaintsforMyComputerCareer

• Initial Complaint

  06/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My computer career gave me a refund check which my bank deemed as fraudulent upon getting in contact with the head of students accounts and the lectures at my computer career. I have yet to be able to get a solid concrete resolution to the issue. My bank is threatening, legal action, and on top of that my bank is withholding my, direct deposit from my current job. All my bank is asking for and they had talked to the head of student accounts, which were supposed to send over a notarized tax documentation letting my bank know the whereabouts and the availability of the check it has been about a week now. I have not been able to get in contact with anybody from that department nor have I been able to get a response from anybody via email. I have left voice messages. I also gave them time and ***** for them the resolute this issue without me getting involved, but unfortunately, nobodys picking up nobodys responding and upon having a conversation with my bank , they have let me know that nobody has gone and send a fax notarized documentation with the respective information needed from the institution .

  

  Business response

  07/02/2024

  We have confirmed the check has cleared our **** account therefore consider this complaint closed. MyComputerCareer has been in contact with Mr. ****** throughout the process from the moment we sent him the tracking number for his check to resolving his issues with his ****s policies. It appears the BBB complaint should have been directed at his **** due to Mr. ****** not agreeing with their security policies. The specific issue that created the problem for Mr. ****** was that we issued the check in his full name that included his middle name, which is our policy.  MyComputerCareer attempted to resolve the issue with the **** with the traditional processes used to clear checks at nearly every ***** including having our **** communicate directly with Mr. ******s ***** but they insisted on needing a signed, notarized document returned to their office. We had to wait for our **** to complete a step in that process but ultimately we were able to provide that to Mr. ******s ***** Mr. ******s **** finally cleared the check they had withheld from him on 6/13/2024. 

• Initial Complaint

  12/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am an alumnus of the ********* Campus and the ************************ will not respond to my attempts to contact them.I have two loan companies trying to collect on the same loan, and no one will contact me on this issue.I have been trying to get in touch with someone for 2 weeks, and according to them they are supposed to reach out within 48 hours to maintain compliance

  

  Business response

  01/25/2024

  It appears this was addressed with the student in between the time he sent this to BBB and the notice on 12/18/23. On 12/15/23, the ********************* touched base with ******* and explained that he does not have two loan companies charging him for the same fee. He has federal financial aid that covered a portion of his tuition and fees and a private student loan that covered the remaining balance in order to secure all funding for the program's total cost. It was a simple misunderstand that Accounting rectified once they finally touched base.

• Initial Complaint

  10/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I withdraw from this school after one day of being in the program and I have been trying to contact someone for a refund from a deposit I made for a laptop I never received. I withdraw from the program before they could ship out the laptop.

  

  Business response

  11/18/2023

  ****************** attended the first full, five-hour class on August 15, 2023 and subsequently withdrew the next day. We removed the laptop from his ledger per his request, however after completing the refund calculation for his attendance he had a balance on his account. All refund calculations are consistently applied to all students based upon the State and Accrediting body policies. The down payment ****************** made upon enrollment was simply applied to the balance on his account. If ****************** has any more questions or concerns, he is more than welcome to reach out directly to the *** and founder of MyComputerCareer at **********************************

  Customer response

  11/20/2023

   
  Complaint: 20798420
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My problem with the school was of the unfortunate situation I was in during COVID and the pressured environment to sign the lines in going to the school to find out how much I would make after completion after signing the school for about a month in found out Im making the same as I already was making so I felt scammed because she wasnt even telling me how much I would be getting havent sent anything but now its in collections and Im trying to figure out how to get it off

  

  Business response

  03/17/2023

  Please see attached

• Initial Complaint

  01/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Applied for classes with my computer career did my orientation and had one class session. Call them the next day and let them know will not be finishing the course because it was too many people in class session and it wasn't for. Had a discussion with them we came to resolution that I would be getting my full refund minus administration fee.Had a loan with them from paramount was told that the loan with be refunded it never happen now I'm getting called for this loan and it's on my credit report. Tried to call them my number is block from financial services I'm just trying to resolved the refund for the loan an move on can't get to nobody talk to

  

  Business response

  03/17/2023

  We are reaching out to the student this week as it appears he has the wrong number. Our system does not allow an employee to block a phone number and even if the system permitted it, we are confident our employees embrace our core values and would not do such a thing to one of our students. **************** could have reached out directly to our owner and CEO through the DearTony process shared upon enrollment and had his questions answered right away, however our Student Accounts team is happy to reach out to connect with **************** to go over his account. We are confident he will close the BBB submission as resolved once we reach him.

• Initial Complaint

  01/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am a student and MyCC. I have had issues in the past with some of the employees that work as instructors and/or mentors. I recently started the *** program and received a call from my mentor a *****************************. There were some issues with the clock in time that I had asked the instructor to fix the previous day after class. **************** was calling to follow-up. Short story long, the mentor hung up the phone on me. There was no argument, change of profanity, or any reason to abruptly end a professional call in the in manner in which he did! This is not the first complaint that I've had against MyCC. The last time I had a complaint a narrative was created that somehow indicated that I was the culprit. Feeling helpless, I continued with the program and just made a mental note to myself to avoid dealing with people from MyCC, on a certain level. Today's incident infuriated me! I could not believe that **************** intentionally hung up on me. I was in the middle of asking a very important question that pertained to class. I even tried calling back but he didn't answer. That let me know that it was intentional. There are some extremely haughty people amongst that staff that are used to abusing people and getting away with it. I have contacted the head of MyCC in the past about a similar complaint with a mentor and he only edified the mentor in a sense to where he was completely surprised and that it was the first he had heard of it. With that, nothing happened. I chose to submit this because I believe that this issue needs to be addressed. Some of those mentors and instructors are very rude and they conduct themselves in a manner that indicates that they can get away with whatever they please. Please protect yourself and your heart about all else. I'm merely indicating that the staff can be extremely unprofessional at times and that there's a good chance that no one will do anything about it.

  

  Business response

  03/17/2023

  This was resolved a few weeks before receiving the BBB complaint on March 10th. Our Campus Director reached out to the student to discuss his concerns after he expressed them with our Senior Veteran Advocate. ****** is a student who lives in ***** while he is attending this program. The time difference has been a challenge on how and when we can communicate with **************. He felt he was disrespected by his instructor after he was woken up by his phone call to encourage ************** and indicate he was available to assist him. Our Senior Veteran Advocate assured ************** that he would work with the instructor on respecting the time difference and being more understanding of how to close a call by asking if the student has any other questions or needs. ************** was simply concerned that he was not able to get all of his questions answered after being woken up by his phone call. He was also glad that the Campus Director followed up with him immediately once our Senior Veteran Advocate brought it to his attention.

  Customer response

  03/17/2023

   
  Complaint: 18898366
  
  I am rejecting this response because:
  
  Although a bit if time has passed, the complaint was initiated by a mentor hanging up the phone on me and another being extremely condescending when I asked questions during lecture to the fact of completely ignoring me.

  Ive also been threatened to not be able to attend school as a result of trying to resolve a complaint in the past when a staff member lied on me by saying I had threatened the school with litigation! I have never threatened the organization in any manner, whatsoever.

  Furthermore, my complaint had absolutely nothing to do with being woken up, out of the country, or the time difference. This completely was a result of the totality of events that I had simply got tired of dealing with.

   As professionals and adults we should respect  one another. Sleep, geolocation and time difference arent factors in that regard.

  Lastly, the other aforementioned information in the response from MyCC is spot on! Both the Director and the Veterans representative who looked into the matter went above and beyond to assist me and things have been nothing short of excellent since then.
  

  At the moment, I am overall satisfied with doing business with MyCC and consider this matter resolved. 
  
  Sincerely,
  
  ***********************

  

  Business response

  03/21/2023

  ************** concluded in his last response with, "I am overall satisfied with doing business with MyCC and consider this matter resolved", however we reached out to him just to confirm. The Campus Director had a nice, positive conversation with ************** yesterday and confirmed he considered this BBB submission as resolved.

  Customer response

  03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/28/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I found the school on ******** and asked for more information. I was contacted by a recruiter who misled me into believing I would receive financial aid for attending. I wasn't aware that the school keeps the money. I made it very clear that I'm a single mother who is on a fixed income due to an injury. I needed financial aid to help with living expenses while I was attending school. Once the contracts were signed I could get no answers as to receiving payments. When I finally got ahold of the financial advisor she let me know that the school keeps the money.

  

  Business response

  05/11/2022

  We have reviewed the recordings of the initial consultation between the Admissions Advisor (AA) and ****** on 3/15/2022 and the thorough enrollment document review on 3/16/2022. It is very clear that the conversation that ****** is recalling about receiving financial aid did not occur. The overage policy and program disclosures were discussed in detail. Below are a few points discussed and acknowledged by ****** during her virtual meetings with the AA: 
  
  Presentation Call on 3/15/2022: The AA completed the presentation with ****** and followed the prescribed script. It was an extremely thorough and engaging consultation that did not provide any misleading information. The AA even went as far as preparing ****** for setbacks that she might experience with testing, adjusting, etc. There were no discussions or concerns shared by ****** in regards to finance or an overage expectation in this call. 
  
  Document Review on 3/16/2022
  - The Admissions Representative very thoroughly walked ****** through the student catalog and the enrollment agreement. ****** did not bring up a single request or concern with excess funding. 
  
  -  15 minutes into the document review, the AA clearly explained the Title IV overage policy and said "in the unlikely event that you have more funding in place than the cost in the program, it can cause an overage that would be disbursed to you" with additional disclosures in the policy. ****** did not request additional information or concerns and signed the form. 
  
  - 18 minutes into the document review the AA states that MyComputerCareer does not include or pay for internet access for the program and requires the student to fund this themselves.
  
  - 22 minutes into the document review the AA was clear in stating, "The student understands and acknowledges that we have not financially rewarded you for enrolling at MyComputerCareer or guaranteed any outcomes". The AA goes on to discuss other disclosures at this point and asks ****** if she understands the program that is being offered, to which she responds, "Yes, Ma'am". 
  
  ****** specifically indicated that her recruiter (AA) informed her that she would receive an overage when she signed up, but it is clear in the recordings that was not the case at all. Additionally, ****** received an Enrollment Agreement, Student Catalog and financial aid paperwork that presented the cost of the program. The latter provided her with the financial aid in which she was eligible. Her financial aid eligibility did not exceed the cost of the program, therefore, naturally an overage on her account would not exist. 

  Customer response

  05/12/2022

  
  Complaint: 17171917
  
  I am rejecting this response because: I told her I needed financial aid because I was disabled and would require assistance.  I have already withdrawn from the school and canceled the loan. I do not recommend 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  01/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is the most unprofessional school Ive taken part of. I completed all programs minus the Assoc degree and still have no job in IT. Furthermore the career services team rarely attempted to contact me to help me find a tech job. They just want your GI Bill veterans. Word to the wise.

  

  Business response

  02/03/2022

  Business Response /* (1000, 5, 2022/02/02) */ This student's submission was due to a simple misunderstanding and having the wrong phone number on his resume. Mr. ******* was definitely successful in completing three programs during his time at MyComputerCareer. Upon completion of these programs he signed an Employment Verification Form (EVF) indicating, " I am satisfied with my current self-employment and I am making training related income". Immediately following that statement it says, "I understand that although I am employed right now, as a graduate of MyComputerCareer, I am eligible for on-going Career Services..." The Career Services Team wasn't aware Mr. ******* ran into some obstacles in 2021 and didn't reach out to him due to having an EVF on file. Mr. ******* also forgot about our Lifetime Career Services that we offer our graduates and did not reach out for additional Career Services at a time in need. Mr. ******* has now been reconnected with the Career Services team where we are confident we will help him overcome his current obstacles. We look forward to assisting with Mr. ******* in reaching his Career goals for 2022! Consumer Response /* (3000, 7, 2022/02/03) */ This was a sufficient and acceptable resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩