ComplaintsforLocal Government Federal Credit Union
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had a vehicle loan, I owed less than 5800, I had been paying more than required payment. Vehicle was involved in accident and was totaled, my bank/insurer contacted LGFCU, for payoff, bank sent payoff to credit union, I received a bill for 2.27 cents, I call to see what was going on. I was first told that my insurer didn't pay the correct amount, my statement proved otherwise, then I was later told I didn't have gap insurance. Sounds like BS to me, insurer requested the payoff, the amount is good for 10days, credit union receives enough funds for payoff. So no money is owed and gap insurance for something that had been paid down wouldn't be required.Initial Complaint
11/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I completed a payment on 9/4/22 to someone who was supposed to sell me event tickets. The payment of $400. was made using the application "Zelle". This turned out to be a scam and after reporting it to the bank I was told there was nothing they could do since the application worked like a wire transfer. They are my financial institution and supposed to help with resolving fraud on my account, which they are not.Initial Complaint
08/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I sent in multiple letters on July 01, 2022 addressing these situations and you ignored my letters. However, I need these laws applied to my report or I will take legal action. 15 U.S code 1692 (g) validation of debt 15 U.S code 1692d harassment and abuse 15 U.S code 1692e False or misleading representations 15 U.S code 1692f-Unfair practices Under 15 U.S code 1692k civil liabilityInitial Complaint
07/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I checked my credit report and noticed I had late payments from SECU/LOCAL GOVERNMENT . At the time, I was transitioning between jobs and going through an economic hardship. As you can see, I have made most of my payments on time so I am asking in goodwill faith for this one time to please remove these late payments from my account. I am trying to increase my score to qualify for a mortgage and I would greatly appreciate if you guys would forgive the late payments.Initial Complaint
05/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
there has been fraudgulent activity on my account and they wont correct this.Initial Complaint
02/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
We bought our house in 2020 and signed a loan with our bank for 628.00 a month. Fast forward to 2022, last week we get a letter in the mail saying our house has started the process of foreclosure due to unpaid taxes. Mind you, we have made every payment. We then reach out to the original mortgage officer by phone and email, no response. We then call corporate in******** in which they try to tell us that the taxes were never provided at the beginning of loan. However, according to our lawyer we used at closing and our loan disclosure, the city and county taxes were both collected and added into escrow. Apparently the credit union made an error and did not pay the taxes and did not put the taxes into our escrow. So since 2020, we have been under the impression we have been paying all of our taxes in escrow, which was false due to their mistake. Now they do not want to own up to their mistake and they are trying to raise our house mortgage payment from 628.00 to 783.00 a month! In our loan disclosure it states, if the bank fails to pay, it falls on them, not the borrowerBusiness response
03/10/2022
Business Response /* (1000, 5, 2022/03/02) */ LGFCU has received this complaint and will investigate. If the consumer is a member of LGFCU, we will contact them directly.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.