Customer ReviewsforWestgate Chrysler Jeep Dodge RAM
50 Customer Reviews
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Review from Chadwick H
1 star10/06/2024
Westgate Chrysler Jeep Dodge! I test-drove a nice looking clean 2020 Dodge ************** with 121K miles on. I took some pictures of it to send to my family to see the car. I liked it and told my salesman I'd take it. My salesman told me the car had to go get detailed and have the stickers removed. Two hours later, I get the car and something just didn't look right. I noticed some scratches I didn't notice before. I drove off the lot. Eleven days later I looked at the picture I had taken for my family of the 2020 Dodge Charger I test drove and bought and about lost it when I noticed an 8000 miles difference in the odometer of the car I had purchased and the one I took the picture of when I test drove it. I was shown one clean car and sold another car. I was lied too. Played like an idiot. I attempted to talk about the issue, he said all sales are final. He denied any wrongdoing. Westgate sold me a car under false pretense and I will go through every avenue I can to get this wrong made right so it never happens to someone else. I have been in the automotive business nearly a half a century. I don't like be treated like a fool and have young punks insult my intelligence. I have irrefutable proof of their wrong doing.Review from John D
5 stars09/20/2024
We had a wonderful experience today. Very different from the usual car buying experience. Extremely friendly staff ( ******* was fantastic and extremely personable). The buying process was quick...like really quick. Overall extremely satisfied and would highly recommend!!-**** *.Westgate Chrysler Jeep Dodge RAM Response
09/23/2024
Thank you *** for your glowing review of your car buying experience. I know at this time of year life and work can get very busy so we appreciate that you took the time to submit this review to let others know about the Westgate experience.Review from Dena R
1 star09/07/2024
My husband and I went to this dealership for a specific car advertised online. We saw the car in front upon arrival. We were told this car could not be sold and were pointed to the used car lot, where several cars sat with not for sale stickers and no marked pricing when we told him what we were looking specifically ****** we were about to bail, the original salesman who greeted us walks over with some keys, no idea where the cars are and when asked how much, said hed find out. We walk inside and take a seat. Several minutes go by, again we are about to just bail and he drives up in a similar car for us to test drive. Same year, model, price,, but with ****** more miles, leather seats and new tires.We are given the price and I think we are about to discuss, but we give him our license and he is entering information, asking about our down payment and such. We ask specifically about the credit report and are told they only run it once. Ok. Sign here. Im still blown away by what they considered a deal. $14900 turned into over $17000 of financing, and I could not figure out where my $3000 down payment came into play and at 18% interest (even though I was pre approved at lower) this car would have been well over $25,000. Several sales tactics were used to try and keep us from walking away and after 4 hours, we left without a car. A week later and my credit report shows not one, but 8, yes, 8 hard inquiries to my credit. I will not return to this dealership and would advise anyone who does to keep close track of your numbers and what you are signing.Review from Sean S
1 star08/21/2024
I bought a 2014 ******* Sonata in October at westgate jeep Chrysler in *******. I returned it 5 days later due to car was hesitating after going from 1st to 2nd gear. Service sent it to Capital Transmission and ***laced the transmission with a used transmission and temporarily fixed the issue until April where it started hesitating again. Another temporary fix and now Capital Transmission has had the car for another 11 days and still trying to fix the issue. This has been a nightmare not to mention I'm now upside down by $6k in value. The "fix" now may not have even been the transmission and the computer of the engine that wouldn't be covered under the extended warranty I purchased at the dealership. As I told the sales *** and manager (***) and the sales manager at the time I wouldn't have purchased it if it's couldn't be fixed. I don't think I'm asking for the world to get me to $0 even though I traded in a car at the time of the purchase. This has put me and my family in a very tough situation.Westgate Chrysler Jeep Dodge RAM Response
09/02/2024
Thank you for taking the time to submit this review and it appears it should have been registered under the complaint section as you are asking for a certain resolution. In any case, the purchase and sales of used vehicles do not come with a specific dealership warranty. There are several forms included in your purchase documentation that clearly state the vehicle is sold "as is" and recommends a thorough Buyer inspection before purchase. Unfortunately, this is rarely done in today's marketplace and this is a 9-10 year old vehicle with an unknown/undisclosed mileage.Review from Abigail F
5 stars08/17/2024
****** was a pleasure to work with, he was very helpful and professional!Westgate Chrysler Jeep Dodge RAM Response
08/19/2024
Thank you so much for this glowing review of your valued employee. We certainly appreciate that you think so highly of him and us.Review from Juan S
5 stars08/08/2024
Came to westgate to purchase a vehicle *********************** helped us choose out a vehicle. Had a great experience. Definitely recommend purchasing your vehicle here 10/10Westgate Chrysler Jeep Dodge RAM Response
08/09/2024
Good morning and definitely thank you for taking the time out of your busy personal and work schedule to leave such a positive review. It was a rough week with Hurricane ****** passing through but we are glad to provide you high level service and a Westgate customer for life!Review from Zach A
5 stars07/18/2024
Had a great experience buying my first car. **** was very polite and was very professional! Would recommend 10/10Westgate Chrysler Jeep Dodge RAM Response
07/19/2024
Good morning and thank you so much for your positive review. We take all reviews to heart and strive to make the buying experience something that turns you into a Westgate customer for life! see you soon!Review from Mauricio Z
5 stars07/12/2024
Thanks to ****** my girlfriend and I were able to get all our questions answered and was knowledgeable. Very helpful and we were satisfied with our purchase. Definitely would come to him again when I purchase another vehicle!Westgate Chrysler Jeep Dodge RAM Response
07/15/2024
We sincerely appreciate your glowing response of our sales department. We continue to strive to provide the best experience and create Westgate customers for life! See you again soon.Review from Byron V
1 star07/06/2024
This will be my last experience (hopefully) with WestGate, I took my vehicle for an oil change and tire rotation, first of all, the *** were rude, didnt show up any caring about the waiting time, apparently the online system didnt display my appointment, so I rather dropped my Jeep, they stated the turnaround time will be a two hours, well, Ive called them, two hours laters, the car isnt ready yet.Now, almost four hours after my appointment time, no news about my car. A terrible experience that I will not repeat again.Westgate Chrysler Jeep Dodge RAM Response
07/08/2024
Thank you for taking the time to register your experience with Better Business Bureau and apologize for any shortcomings with the computer appointment system. It is true that on same days and times, the wait is longer than others (pretty common in different industries as well, e.g., restaurants). Besides the longer wait on a Saturday, I did not see anything further. For example, were the services completed? Were they billed internally?Review from Mike K
5 stars07/03/2024
Great sales person, ****** could not have been better so call him if you are looking at a car. Everything went very smoothly!Westgate Chrysler Jeep Dodge RAM Response
07/05/2024
Thank you so much for taking the time out of your day (especially at the holiday) to leave this positive review. We take these to heart and strive to make you a Westgate customer for life. See you soon!
Customer Review Rating
Average of 50 Customer Reviews
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Business hours
Today,8:30 AM - 8:00 PM
MMonday | 8:30 AM - 8:00 PM |
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TTuesday | 8:30 AM - 8:00 PM |
WWednesday | 8:30 AM - 8:00 PM |
ThThursday | 8:30 AM - 8:00 PM |
FFriday | 8:30 AM - 8:00 PM |
SaSaturday | 8:30 AM - 8:00 PM |
SuSunday | 12:00 PM - 6:00 PM |
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