1 Customer Reviews
Review from Natalya H
1 star01/10/2023
I do not normally post bad reviews but because this was so unjust I feel I must share with others & prevent them from being taken advantage of. Our hot water heater started to leak and we called several places to get quotes. A friend recomended them. We were quoted by Cecil Davis Plumbing Co cost would be between $1200-1500 for a standard hot water heater installation. The other quotes we received from other local companies were in line with this quote. They told us they could come the next day. They came & installed it the next day but then gave us a bill for $2200. Never once did they mention it was going to us most more. No one explained why it was more. After the install, no one was available (at office) to talk to us about this until the next day and instead of trying to work with us, they said if you don't want it we will come pick it up. This is awful customer service. I have been told by multiple companies that the cost should have been $1500-$1600 max, but should have been even lower. This company is conducting BAIT & SWITCH tactics. We do NOT recommend using this company. It has never made sense to me why people are willing to pay hundreds and even thousands of dollars for leads and advertisements to get clients yet fail to understand the value of taking care of the client right in front of them. They not only lost us as clients, but our whole sphere of influence. Both my husband & I meet with clients daily that ask for referrals for services such as this. Very disappointed.
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