Business ProfileforMidwest Detailing NC LLC

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers clearer to consumers, and remove misleading or deceptive statements.

On January 10, 2022, Better Business Bureau of Central and Northwest NC contacted the business regarding advertisements on their website, https://midwestdetailingnc.com/, stating:

Customer Satisfaction - We guarantee customer satisfaction, it's rare that we don't exceed a customers expectations, but when we don't we do what we need to, to make it right.

 Warranted Work - We guarantee that when we clean any of your exterior surfaces that there will be no organic matter left.

 3. Do they stand behind their work? Here at Midwest Detailing NC we offer a 100% customer satisfaction. We never want our customers to feel like they would have to pay for a service that wasn’t done properly.

 Licensed & Insured

 100% Satisfaction

 Warrantied Service

 When we power wash a deck or a fence we use Eco-friendly chemicals to ensure that we do not degrade the integrity of the wood and so that we protect the vegetation that surrounds it.

 Environmentally Friendly Pressure Washing

 Pressure washing a privacy fence is a process that we have mastered over the years to make sure that we clean our customers fences to 100% satisfaction every single time.

 Here at Midwest we use a specific set of Eco-friendly chemicals to remove those pesky black streaks.

 Environmentally Friendly Gutter Cleaning

Basic Principles of the Code requires that advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

Warranties or Guarantees  - When “satisfaction guaranteed” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.

When using the term "warranty" or "guarantee" in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser's website or, in the case of mail or telephone order sales, made available free on written request.

Environmental Benefit Claims states advertisers should avoid broad, unqualified environmental claims such as “green,” or “eco-friendly.”  Other claims such as “degradable,” “recycled,” and “non-toxic,” should only be used when substantiated and properly qualified. 

The business responded but, as of February 9, 2022, has failed to substantiate, modify, or discontinue the statements.