Business ProfileforDixon Service Co

I cannot get any acknowledgement from management. I have a newly installed hvac unit that is no longer working. A service tech came out, reloaded with ***** and added dye to find the leak. One week later all the Freon was gone with no cold air so we followed up with a visit from another service associate who informed us we needed a new part that would take 21 days to arrive. Its 93 degrees today. It was 90 inside the house. I called the company and asked the customer ********************** associate to have a manager or owner call me as the house is unbearable. No one ever called. The builder even called Dixon and a very helpful associate brought a portable unit, however, the thermostat did not move. Still no call from anyone. I called a little after 5pm same day (Friday) and was told by the answering service there was no way to get anyone from the office until Monday. I am now staying at my parents house as mine is unbearable and still at 90 degrees at 9pm. Still no call from management. The house was built about a year and a half ago. Dixon installed the unit. I have been run out of my own home. Still no resolution beyond waiting 21 days for a part. BEWARE, do not use this company.